Senior Specialist - Operations

Job Purpose

Strategy

• Develop and update station, depot, and rolling-stock design inputs to ensure operational
• suitability, safety, and HSE compliance.
• Define and update station-operation rules, procedures, and work instructions, embedding
• concession obligations, KPIs, and global best practices.
• Review HSQE, RSEMS/ASEMS frameworks and risk-mitigation plans and coordinate with QHSE
• for operational risk assessments.
• Plan and approve annual and event schedules, operating timetables, and feeder-bus
• integration, ensuring capacity efficiency and multimodal alignment.
• Conduct passenger-demand studies and break-even analyses to forecast ridership, prevent
• congestion, and support future capacity.

Operations

• Monitor contractor delivery of station, car-park, and customer-service functions, apply
• penalties, incentives, and improvement directives for compliance with service agreements.
• Audit and monitor implementation of operator-proposed improvements to ensure
• compliance with approved service-quality plans and operational standards.
• Review and evaluate reports on security vulnerabilities and incidents and follow up on
• corrective measures and audit the implementation of security performance plans.
• Conduct scheduled and unscheduled audits of stations, signage, facilities, and staff
• competencies and escalate findings, track closure, and submit periodic reports.
• Investigate incidents, accidents, and major occurrences and prepare reports, mandate
• corrective measures, and oversee emergency drills with Dubai Police and stakeholders.
• Supervise service-improvement projects, design reviews, and procurement lists to validate
• readiness, snag resolution, and quality of station upgrades.
• Coordinate with RTA departments and Public Transport Corporation to integrate rail services
• with multimodal and feeder-bus operations.
• Serve as a member of the Rail Agency Emergency Management Team, remaining available
• during incidents or service disruptions and executing assigned duties in coordination with the
• Gold Commander’s directives.

Product And Process Improvement

• Benchmark station KPIs, security performance, and customer-satisfaction scores against
• leading metros and embed a culture of continuous improvement.
• Analyze performance data, incident logs, and passenger feedback to recommend facility
• upgrades, layout changes, and operational enhancements.
• Lead cross-department projects, audits, and lessons-learned reviews and update procedures,
• emergency plans, and risk registers accordingly.

Physical Working Conditions

• Perform frequent inspections of stations, depots, and interchanges under live-traffic and
• varied weather conditions.
• Remain on-call for special events, night shifts, and emergencies, supporting business
• continuity and passenger safety.

Education

• Bachelor’s/Master’s degree in Transportation Engineering, Operations Management, or Urban Planning.

Experience

• 6+ Years in case of Master’s degree (8+ years in case of Bachelor’s degree).

Schedule-Time