Senior Specialist - CRM
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Key skills for this role
About the Role
Job Responsibilities Support the CRM Manager in maintaining and updating the club s CRM database, ensuring data accuracy, segmentation, and regular hygiene checks. Serve as the.
Key Skills for This Role
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Job Responsibilities
- Support the CRM Manager in maintaining and updating the club s CRM database, ensuring data accuracy, segmentation, and regular hygiene checks.
- Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests in a professional and timely manner.
- Assist in developing and executing personalized communication campaigns and loyalty programs.
- Support coordination of exclusive member events, activities, and special programs in collaboration with the Events and Marketing teams.
- Prepare CRM and membership reports on engagement, satisfaction, and event participation.
- Manage day-to-day administrative tasks related to membership applications, renewals, and onboarding.
- Ensure consistent member experience across all communication touchpoints (phone, email, in-person).
- Work closely with marketing and events teams to ensure the successful delivery of member engagement initiatives.
- Uphold the highest standards of guest service and represent Amaala Yacht Club with professionalism and discretion.
- Provide translation and bilingual communication (Arabic/English) support for member communications and events.
- Contribute to the overall improvement of CRM tools, workflows, and member engagement strategies.
Safety, Quality & Environment
- Apply safety, quality, and environmental management policies, ensuring compliance with relevant standards and regulations.
- Promote a positive and responsible environmental and guest-service attitude.
Continuous Improvement
- Identify and propose enhancements to member experience, CRM efficiency, and engagement practices.
- Participate in team discussions to improve service quality and data-driven decision-making.
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