Senior ServiceNow Administrator

We are seeking a highly motivated and experienced Senior ServiceNow Administrator to join our growing IT team. In this role, you will be the primary owner of our ServiceNow platform, responsible for its end-to-end administration, strategic direction, and continuous improvement. This is a unique opportunity to shape our ServiceNow instance, with a heavy focus on building out our ITSM capabilities, establishing our Configuration Management Database (CMDB), and driving an automation-first culture. You will play a critical role in defining the platform’s roadmap, ensuring it aligns with our overall company and IT goals, and delivering a world-class service experience to our employees.

Develop and execute the strategic roadmap for the ServiceNow platform, aligning it with business objectives and IT priorities.

Serve as the primary technical owner for the ServiceNow instance, responsible for its overall health, security, and performance.

Drive platform governance, establishing best practices for development, testing, and deployment.

Lead the administration and enhancement of core ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.

Spearhead the creation and management of our CMDB, including defining the Common Service Data Model (CSDM), establishing discovery processes, and ensuring data accuracy and integrity.

Design and implement workflows and processes within ServiceNow to improve service delivery and operational efficiency.

Champion an automation-first mindset, identifying opportunities to automate manual tasks and streamline processes using Flow Designer, IntegrationHub, and other platform capabilities.

Lead the integration of ServiceNow with other key enterprise systems, including Active Directory (AD/Entra ID) for identity management and HRIS platforms (e.g., Workday, UKG) for automated employee lifecycle management.

Develop and maintain integrations using REST/SOAP APIs to connect ServiceNow with various third-party tools and services.

Day One

Competitive health, dental & vision insurance coverage

Employee Assistance Program

After 90 days of continuous employment

Maternity Leave (12 weeks at 100% pay)

8 weeks of short term disability leave paid at 100%

4 weeks of paid parental leave paid at 100%

Paternity Leave (4 weeks at 100% pay)

Competitive time-off policies

Tuition Reimbursement

To view full benefits information: MyModine Benefits

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.

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The salary range for this position is estimated in good faith to be $95,000-$140,000. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.

This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.