Senior Service Engineer, Software/Electrical
Skills
About This Role
Overview
Typically acts as a lead, coordinating and checking the work of others but not as a supervisor
Provide technical support, mentoring & training for all less experienced Service Engineers and external clients.
Performall work in accordance with HMH Lifecycle Services and client safety policies.
Provide installation, commissioning, troubleshooting and repair services in shop or field environment on HMH s Lifecycle Services equipment.
Coordinate with the Operations/ DLS Manager and the Service Account Manager for onsite required parts, materials, support, etc.
Advise client of any modifications or upgrades to HMH s Lifecycle Services equipment.
Supervision of subcontracted personnel.
Participate in the Workshop and the Overhaul activities and coordinate with Overhaul Supervisor in regard to workshop tasks and activities
Understands key business drivers and how it impacts the work of the team.
Allocates work and provides subject matter guidance to other team members
Exercises judgment, based on previous experience, practices and precedents, to identify and solve unique problems in the field.
Prepare recommended electrical spare parts list for overhaul projects at the workshop.
Prepare an accurate and detailed inspection report after damage assessment and be accountable for the all the provided inputs in the report.
Report any additional scope of work or variations from standard overhaul scope of work.
Upload all reports, timesheet, CSF s and expense reports to the job folder.
Advise client of modifications, bulletins or upgrades to HMH s Lifecycle Services equipment
Impacts the effectiveness of own team and closely related teams
Promote personal accountability for Health, Safety, Security, and Environment (HSSE) by adhering to the principles and guidelines outlined in HMH's HSSE governing policy.
Document all services performed, and actions carried out on service and time tickets.
Stay current on information contained in Product and Safety Bulletins.
Stay current on information with drilling procedures and ensure that all work performed is handled according to procedures and guidelines.
Support all the company s objectives.
Interact with customers and other HMH personnel in a professional manner.
Be guided by HMH Visions and Values in all activities
Deliveries
Technical support and reports
Company/Department Meetings
Job/Project Meetings internal and external
Outside/Peer Technical sessions of industry groups
Company safety, quality and planning meetings as requested
Authority
Stop any unsafe act immediately
To request information needed to perform any assigned task
Advise management of any issues affecting product/service quality
Key interfaces
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