Senior ServiceDesk Reliability Engineer - SDRE

Terraform: prior hands-on experience (or readiness to close the gap quickly);

• SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
• Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
• Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
• GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
• Incident recording and participation in resolution;
• Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
• Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.br> br>

Nice to have:

• Experience with Google Cloud (GCF);
• Experience in fintech
• Knowledge of Kubernetes components.