Senior Service Designer

Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.

[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]

What you’ll do

As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments. You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on. Contributing to the service design Community of Practice, you may also be a line manager. Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.

Key Responsibilities:

Lead strategic planning for the client’s service to ensure it meets business and user needs.

Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.

Provide advice and recommendations on potential approaches to organisational problems.

Plan and facilitate groups toward a common goal and be the voice of the customer in the room.

Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.

Simplify complex, cross-departmental information and processes, making them understandable to all through visual communication.

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

Contributory Pension Scheme (Hippo 6% & Employee 2%)

25 Days Holiday plus UK Public Holidays

Perkbox access for a wide range of discounts

Critical illness cover

Life assurance and death in service cover

Volunteer days

Cycle-to-work scheme for the avid cyclists

Salary sacrifice electric vehicles scheme

Season ticket loans

Financial and general wellbeing sessions

Flexible benefits scheme with options of:

Private health cover

Private dental cover

Additional company pension contributions

Additional holidays (up to an extra 2 days)

Wellbeing contribution

Charity contributions

Tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.

Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!