Senior Salesforce Platform Administrator (Conga & DocuSign)

Administer and maintain the Salesforce platform for multiple business units.

Configure objects, fields, page layouts, Lightning Record Pages, validation rules, approval processes, flows, permission sets, profiles, sharing rules, queues, public groups, and custom metadata.

Perform user provisioning, role management, security administration, and license management.

Monitor platform health and proactively identify optimization opportunities.

Support production incidents and troubleshoot user-reported issues.

Assist with release management, regression testing, and deployment coordination.

Serve as the primary administrator for the enterprise Conga platform, including: Conga Composer Conga Contracts Conga Batch Conga Trigger Conga Grid Conga Sign (if applicable) DocuSign Administration Administer DocuSign eSignature integration with Salesforce. Build and maintain DocuSign envelopes. Configure routing rules. Maintain templates and reusable workflows. Troubleshoot signature failures. Support authentication and security settings. Partner with Compliance on audit requirements. Business Process Automation Build scalable Salesforce Flows. Enhance automation across Sales, Lending, Operations, Customer Service, and Legal. Eliminate manual processes through declarative automation. Identify opportunities to improve user experience. Support integrations with downstream systems. Platform Governance Participate in change management activities. Support release planning and deployment validation. Maintain platform documentation. Follow established governance and security standards. Assist with sandbox management. Coordinate testing activities. User Support Provide Tier II/Tier III Salesforce support. Resolve platform-related issues. Train end users on new functionality. Create knowledge articles and documentation. Partner with business stakeholders to gather enhancement requests.

Conga Composer

Conga Contracts

Conga Batch

Conga Trigger

Conga Grid

Conga Sign (if applicable)

Administer DocuSign eSignature integration with Salesforce.

Build and maintain DocuSign envelopes.

Configure routing rules.

Maintain templates and reusable workflows.

Troubleshoot signature failures.

Support authentication and security settings.

Partner with Compliance on audit requirements.

Build scalable Salesforce Flows.

Enhance automation across Sales, Lending, Operations, Customer Service, and Legal.

Eliminate manual processes through declarative automation.

Identify opportunities to improve user experience.

Support integrations with downstream systems.

Participate in change management activities.

Support release planning and deployment validation.

Maintain platform documentation.

Follow established governance and security standards.

Assist with sandbox management.

Coordinate testing activities.

Provide Tier II/Tier III Salesforce support.

Resolve platform-related issues.

Train end users on new functionality.

Create knowledge articles and documentation.

Partner with business stakeholders to gather enhancement requests.

Salesforce Lightning, Flow Builder, Reports & Dashboards

Conga Composer, Contracts, Batch, and Trigger

DocuSign for Salesforce

Data Loader, Workbench, and SOQL

Copado or Gearset

Jira, Confluence, and Microsoft Office

API integrations, enterprise document lifecycle management, and Salesforce Shield

Within the first year, this individual will:

Own day-to-day Salesforce administration for assigned business functions

Enhance business automation through Salesforce Flow and platform improvements

Improve document generation and DocuSign workflow reliability

Deliver exceptional support to business users

Drive platform stability, scalability, and operational excellence