Senior Sales Manager - DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

Exceptional Hospitality Starts With You

Senior Sales Manager

Responsibilities

Leadership & Commercial Strategy

• Act as the second-in-line within the Commercial Department, supporting the Director of Commercial in executing the hotel's commercial strategy.
• Lead the Sales team in the absence of the Director of Commercial, ensuring continuity of operations and achievement of business objectives.
• Assist in developing and implementing annual sales plans, budgets, and revenue strategies aligned with Hilton's commercial objectives.
• Monitor market trends, competitor activities, and customer demands to identify new business opportunities.
• Collaborate closely with Revenue Management, Marketing, Reservations, and Operations to maximize hotel performance.

Business Development

• Identify, develop, and maintain strong relationships with key corporate, government, leisure, MICE, and long-stay accounts.
• Prospect and secure new business opportunities to increase market share and hotel revenue.
• Conduct regular sales calls, client presentations, networking events, and site inspections.
• Negotiate contracts and commercial agreements in line with hotel policies and profitability goals.
• Maintain an active sales pipeline and ensure timely follow-up on all business opportunities.

Revenue Generation

• Drive room, meeting, events, and ancillary revenue across all market segments.
• Analyze production reports and account performance to maximize revenue opportunities.
• Work closely with the Revenue team on pricing strategies, demand periods, and business mix optimization.
• Ensure account production meets or exceeds agreed revenue targets.

Team Leadership & Development

• Coach, mentor, and develop Sales Managers, GC&E Executive and Sales Executives to enhance performance and professional growth.
• Conduct regular sales meetings, account reviews, and performance discussions.
• Support recruitment, onboarding, training, and succession planning within the Sales team.
• Foster a high-performance culture focused on accountability, collaboration, and customer excellence.

Client Relationship Management

• Maintain excellent relationships with existing clients while actively expanding the customer portfolio.
• Ensure prompt resolution of customer concerns to maintain high levels of client satisfaction and loyalty.
• Represent the hotel at trade shows, exhibitions, networking events, and industry functions.
• Promote Hilton Honors for Business and other Hilton commercial initiatives.

Commercial Collaboration

• Partner with Marketing to execute promotional campaigns, digital initiatives, and lead-generation activities.
• Collaborate with Revenue Management to evaluate pace, forecasts, and business opportunities.
• Work closely with Operations to ensure seamless delivery of contracted services and exceptional guest experiences.
• Support the preparation of monthly commercial reviews, forecasts, and business reports.

Reporting & Administration

• Maintain accurate account information and sales activities within Hilton's CRM systems.
• Prepare weekly, monthly, and quarterly sales reports and performance analyses.
• Monitor sales KPIs and recommend corrective actions where necessary.
• Ensure compliance with Hilton brand standards, commercial processes, and company policies.

Financial Responsibilities

• Achieve assigned revenue, ADR, market share, and profitability targets.
• Contribute to the annual budgeting and forecasting process.
• Monitor account profitability and ensure commercially sound decision-making.
• Support cost-conscious sales initiatives while maximizing return on investment.

Qualifications

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now

Preferred Qualifications

• Bachelor's degree in Business, Hospitality Management, Marketing, or a related field is a distinct advantage.
• Minimum 3-5 years of progressive hotel sales experience, including leadership responsibilities.
• Previous experience with Hilton systems and commercial platforms is a distinct advantage.
• Proven track record in corporate, MICE, leisure, and government account management is a distinct advantage.
• Strong understanding of hotel revenue management principles and commercial operations.

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