Senior Sales Engineer - Services

Overview

About Eaton

What You’ll Do

• The primary function of this role is partner account management, along with generating demand and selling lifecycle services for Eaton Central Battery Systems, Self-Contained Emergency Lighting, and Fire Systems and Solutions to targeted customers in Dubai and the Northern Emirates.
• This role is also responsible for managing all aspects of the customer relationship, providing sales and technical assistance in close coordination with authorized service providers, customers, end users, and area sales managers.
• The primary function of this role is partner account management, along with generating demand and selling lifecycle services for Eaton Central Battery Systems, Self-Contained Emergency Lighting, and Fire Systems and Solutions to targeted customers in Dubai and the Northern Emirates. This role is also responsible for managing all aspects of the customer relationship, providing sales and technical assistance in close coordination with authorized service providers, customers, end users, and area sales managers.
• Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base.
• Understand competitor’s offerings and articulate Eaton’s competitive advantages for upgrade, replacement, refurishment, fit-out scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects.
• Key to this role is an ability to develop the intelligence regarding Eaton’s existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.
• Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules.
• Provide support and guidance on service offering portfolio to the authorized service providers within the country.
• Regularly update opportunity pipelines and develop timely and accurate service quotations with the help of centralized resources.
• Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
• Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country.
• Responsible for creating customer accounts, company registrations, tracking and recording leads generated
• Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
• Maintain service log and report of work performed, by self (were need arises) or the service provider network.
• Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites

Qualifications

• 5-8 years

Skills

• Emergency Lighting Systems and/or Fire Alarm Systems
• Communication, team work, problem solving, flexibility/adaptability
• Living and Working in Dubai
• Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.
• All positions may require participation in video and in-person interviews as part of the hiring process.
• All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
• We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.