Senior Sales Advisor

Job Purpose

Key Functional Responsibilities

• Deliver a seamless, premium end-to-end customer experience from initial inquiry through vehicle handover, acting as a trusted advisor and brand ambassador throughout the customer journey.
• Lead customer engagements by identifying their needs, presenting suitable vehicles and solutions, conducting test drives, preparing quotations, negotiating terms, and closing retail sales in line with company policies.
• Serve as a subject matter expert on vehicles, products, financing options, and emerging technologies, translating complex technical information into customer-centric value propositions that support informed purchase decisions.
• Build and maintain long-term customer relationships, proactively managing follow-ups, referrals, repeat business opportunities, and customer retention initiatives to drive sustainable sales growth.
• Ensure all customer interactions align with CEER's brand standards and service excellence guidelines.
• Achieve individual and showroom sales targets, KPIs, and conversion ratios.
• Maintain accurate customer and sales pipeline data in CRM systems, ensuring timely updates, pipeline hygiene, and adherence to lead response SLAs.
• Ensure all sales documentation is completed accurately and submitted timely.
• Maintain high showroom presentation standards, ensuring vehicles are displayed and merchandised in line with brand and visual guidelines.
• Adhere to company policies, pricing guidelines, and ethical sales practices, ensuring full compliance with regulatory requirements and internal approval processes.
• Manage and convert customer leads into vehicle sales opportunities.
• Promote and sell value-added products and services, including finance, insurance, accessories, and software subscriptions.

Job Requirement

• Education: High School or Diploma in Business, Marketing, or a related field.
• Experience: 4 Years Minimum in automotive retail sales, customer-facing roles, or a relevant field.