Senior Revenue Operations Manager (Remote Canada)

Role overview

Responsibilities

• Manage and mentor Revenue Operations Solution Engineers, overseeing workload, prioritization, coaching, and performance support.
• Handle escalated client and technical challenges and oversee strategic client relationships and delivery quality.
• Lead and support platform audits, implementations, integrations, and optimization projects.
• Advise on lifecycle architecture, lead management, routing, automation, CRM and marketing automation integrations, attribution, reporting, and data governance.
• Translate technical findings into stakeholder recommendations and review strategist work before client delivery.
• Identify expansion and cross-sell opportunities and support scoping, solution design, and new business conversations.
• Build repeatable processes, documentation, playbooks, and technical standards.
• Monitor project health, capacity, utilization, and delivery risks.

Must-have qualifications

• Have 5+ years in Revenue Operations, CRM consulting, Marketing Operations, Salesforce consulting, or a related discipline.
• Have agency, consultancy, systems integrator, or professional services experience supporting multiple clients.
• Have 1–2+ years of direct people management or formal team leadership experience.
• Hold an active Salesforce Administrator Certification.
• Have strong hands-on Salesforce Sales Cloud administration, solution design, implementation, optimization, and troubleshooting experience.
• Have led complex Salesforce or RevOps engagements such as implementations, audits, migrations, integrations, or optimization initiatives.
• Have hands-on experience with at least one marketing automation platform beyond Salesforce Sales Cloud, such as HubSpot, Marketo, or Salesforce Account Engagement/Pardot.
• Understand CRM and marketing automation across lead lifecycle, routing, automation, integrations, attribution, reporting, and data governance.
• Have client discovery, problem diagnosis, stakeholder recommendation, consulting scoping, and business development support experience.
• Have strong written and verbal communication and executive presence, and be able to balance leadership with hands-on work.

Preferred qualifications

• Additional Salesforce certifications, including Sales Cloud Consultant or other relevant consulting credentials, are preferred.
• Salesforce Account Engagement/Pardot, HubSpot, or Marketo certifications are preferred.
• Deeper hands-on experience across multiple marketing automation platforms is preferred.
• B2B and SaaS experience across Salesforce and marketing automation environments is preferred.
• Experience managing concurrent client engagements and competing priorities is preferred.
• Experience with project economics, utilization, capacity planning, and delivery quality is preferred.
• Experience building or scaling a RevOps, Salesforce, or professional services practice is preferred.

Compensation and benefits

• Compensation includes a competitive base salary; no salary amount or pay cadence is stated.
• Benefits include medical, dental, vision, disability, and life insurance; mental and physical wellness resources; unlimited PTO with a two-week minimum; holidays; parental leave; and an annual company retreat.
• The posting describes an annual bonus based on tenure and a 401(k) plan with a 3% company match.

Work arrangement

• This role can operate 100% virtually from a home office.
• The company is remote-first and collaborates through virtual meetings and Slack.
• Applicants in global locations must have current work authorization and permanently reside in a country where the company has an established business.