Senior Relationship Officer

Overview

Kinetic

Bank

Senior Relationship Manager

• to be based in
• Al Dhafra, Abu Dhabi.
• Key aspects of the role include:
• Delivering advanced branch banking and customer service support.
• Handling complex and high-value cash and non-cash transactions.
• Supporting priority customers and maintaining strong client relationships.
• Managing escalated customer requests and resolving service issues efficiently.
• Assessing customer needs and recommending suitable banking solutions.
• Ensuring compliance with internal policies, operational controls, and regulatory requirements.
• Maintaining high service quality standards and operational accuracy.
• Identifying business development and cross-selling opportunities.
• To be successful you will need to meet the following:
• **To comply with Emiratisation, our client is required to hire a UAE National for this position.**
• **Minimum qualification: Diploma or higher (high school not accepted)**
• Must be willing to work in mall/shift-based branches (6 days per week, 6 hours per day) with rotating shifts.
• **Minimum 4 years’ experience in retail or branch banking, customer service, or banking operations.**
• Strong knowledge of banking products, branch operations, KYC/AML, compliance, and transaction processing.
• Experience handling priority clients, escalations, and high-value or complex transactions.
• Proficient in banking systems, digital channels, and Microsoft Office.
• Strong communication, multitasking, and time management skills.
• Excellent written and oral communication skills.
• Applicants should be available for face-to-face interviews in the location mentioned above.
• ******We check all applications and suitable candidates will be contacted within 5 working days.
• If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.******