Senior Program Manager

Role overview

Program and client leadership

• Lead the strategic direction, execution, and ongoing management of specialty programs in alignment with client objectives and organizational goals.
• Serve as a strategic partner and primary client contact, build trusted relationships, influence decisions, and identify opportunities for program and business growth.
• Develop and monitor strategies for program growth, sustainability, innovation, efficiency, and continuous improvement.
• Lead cross-functional stakeholders to establish alignment, accountability, and successful execution.
• Monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements.
• Use program data and insights with the Business Intelligence team to identify opportunities, make recommendations, and support client decisions.
• Establish and deliver business plans and financial targets, managing program budgets, profitability, billing, market share, and overall results.
• Lead client presentations, business reviews, and strategic discussions, translating complex information into recommendations and actions.
• Anticipate client, market, and program needs and identify opportunities, risks, and mitigation strategies.
• Provide subject matter expertise during RFPs and lead or support program contract development and renewals.
• Ensure program and customer-service excellence and compliance with regulatory requirements, policies, standards, and contractual obligations.

Experience and qualifications

• At least 5 years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent experience.
• Strong understanding of the Canadian healthcare system.
• Proven client relationship and account management skills, including direct interaction with clients and senior stakeholders.
• Demonstrated strategic leadership and ability to influence and drive results without direct authority.
• Strong business and financial acumen, including hands-on budget management and experience managing financial and performance targets.
• Strong program and project management skills, including managing complex initiatives, competing priorities, risks, and dependencies.
• Strong critical-thinking, problem-solving, and decision-making skills.
• Excellent communication and presentation skills, with the ability to communicate and influence across organizational levels.
• University degree or equivalent industry-related experience.

Assets

• Knowledge of provincial drug reimbursement programs and third-party drug coverage is an asset.
• A business or healthcare professional designation is an asset.
• Bilingualism is an asset.

Location

• The posting lists an address in Mississauga, Ontario.

Benefits and development

• The employer mentions a purchase discount program, competitive pay, and online learning through Academy.