Senior Program Manager (15-month Contract)
Role Overview
The Senior Program Manager provides strategic leadership and ongoing management of specialty programs.
The role partners with clients and leads cross-functional teams to meet client, business, financial, performance, and regulatory objectives.
Key Skills for This Role
Full Job Posting
Location
- The posting lists a Mississauga, Ontario address.
About Specialty Health Network
Specialty Health Network supports Shoppers Drug Mart stores serving patients who require specialty drugs.
Its services include specialty-drug patient support programs, physician resources, reimbursement assistance, and patient-compliance support.
Role overview
The Senior Program Manager provides strategic leadership and ongoing management of specialty programs.
The role partners with clients and leads cross-functional teams to meet client, business, financial, performance, and regulatory objectives.
What you will do
- Lead specialty program strategy, execution, and ongoing management in line with client and organizational goals.
- Act as primary client contact, build trusted relationships, influence decisions, and identify growth opportunities.
- Develop strategies for program growth, sustainability, innovation, efficiency, and continuous improvement.
- Lead cross-functional stakeholders and monitor deliverables, timelines, SLAs, KPIs, reporting, and contractual commitments.
- Use program data and Business Intelligence insights to identify opportunities and support client decisions.
- Manage business plans, budgets, profitability, billing, market share, and financial and performance targets.
- Lead client presentations, business reviews, and strategic discussions; translate information into recommendations.
- Identify evolving needs, opportunities, risks, and mitigation strategies.
- Contribute to RFPs and develop or renew program contracts.
- Ensure customer-service excellence and compliance with regulatory, policy, standards, and contract requirements.
What you will need
- At least five years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent.
- Strong understanding of the Canadian healthcare system; provincial drug reimbursement programs and third-party coverage knowledge are assets.
- Proven client and account management skills, including direct work with clients and senior stakeholders.
- Strategic leadership and ability to influence and deliver results without direct authority.
- Business and financial acumen, including hands-on budget management and experience managing financial and performance targets.
- Program and project management skills for complex initiatives, competing priorities, risks, and dependencies.
- The source text ends during the qualifications section, so additional requirements may be omitted.
Employment type
- The source title describes a 15-month contract; source employment metadata lists full-time. The fixed-term contract detail is retained as contract.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Specialty Health Network
Senior Program Manager
Mississauga, CAN
Specialty Health Network is seeking a Senior Program Manager to lead specialty programs from strategy through execution and serve as a strategic client partner. The role owns program performance, contracts, budgets, prof
Senior Analyst, Business Intelligence
Mississauga, CAN
The employer is seeking a Senior Analyst to turn healthcare program, patient, and system data into insights and data-driven solutions. The role requires 2–3 years of relevant experience, SQL and relational database skill
Senior Manager, Specialty Pharmacy-2
Calgary, CAN
Shoppers Drug Mart Specialty Health Network seeks a Senior Manager, Specialty Pharmacy to lead the Calgary specialty pharmacy, ensuring patient-centered outcomes, regulatory compliance, and financial performance. The rol
Patient Care Supervisor
Mississauga, CAN
The employer is seeking a supervisor to oversee day-to-day operations for its patient care services team. The role manages patient queues, workflows, staffing, service levels, escalations, training, and performance. Cand
Specialist, Virtual Card Services
Mississauga, CAN
Specialty Health Network is seeking a Specialist, Virtual Card Services to provide troubleshooting, technical assistance, data management, reporting, and project coordination for financial assistance programs supporting
Senior Product Manager
Mississauga, CAN
Shoppers Drug Mart is seeking a Senior Product Manager to set product strategy and roadmap for Specialty Health Network digital health products. The role owns strategic backlogs, aligns cross-functional stakeholders, man
Senior Analyst, Business Intelligence
Mississauga, CAN
The employer is seeking a Senior Analyst, Business Intelligence and Insights to turn healthcare program, patient, and system data into decision-support solutions. The role translates business requirements into SQL-based
Business Analyst Co-op Student
Mississauga, CAN
The employer is seeking a Technical Analyst Co-op Student to support data operations, CRM migration, ETL processes, automation, reporting, and cloud-based workflows. Candidates must be enrolled in a relevant post-seconda
Senior Program Manager
Mississauga, CAN
Senior Analyst, Business Intelligence
Mississauga, CAN
Senior Manager, Specialty Pharmacy-2
Calgary, CAN
Patient Care Supervisor
Mississauga, CAN
Specialist, Virtual Card Services
Mississauga, CAN
Senior Product Manager
Mississauga, CAN
Senior Analyst, Business Intelligence
Mississauga, CAN
Business Analyst Co-op Student
Mississauga, CAN