Senior Manager, Specialty Pharmacy-2

Nature and Scope

Leadership & People

• Provide overall leadership for the SDMSHN Calgary Pharmacy, building an engaged, high-performing team focused on patient care, operational excellence and business results.
• Set clear performance expectations and ensure the team consistently achieves operational, financial and service objectives.
• Build a positive, inclusive culture that promotes teamwork, accountability, open communication, continuous improvement and employee engagement.
• Assess team capabilities and provide ongoing coaching, development and performance feedback; identify and develop talent to support succession planning.
• Lead staffing and workforce planning, including recruitment, onboarding, training, scheduling and workforce utilization.
• Conduct regular team meetings and performance reviews and, in partnership with Human Resources, effectively manage employee relations, compensation reviews and adherence to company policies.
• Lead teams effectively through organizational and operational change and clearly communicate business priorities, strategy and expectations.

Pharmacy Operations, Quality & Compliance

• Maintain overall accountability for the day-to-day operations of the SDMSHN Calgary Pharmacy, ensuring safe, efficient, and patient-focused pharmacy services.
• Ensure compliance with all applicable provincial and federal legislation, regulatory requirements, professional standards and company policies.
• Ensure prescriptions are processed accurately and in accordance with professional, legal and billing requirements while protecting patient privacy and confidentiality.
• Maintain oversight of narcotics and controlled substances, patient records, pharmaceutical storage and security, inventory management, expired products and other regulated pharmacy processes.
• Ensure Required Operating Procedures (ROPs) and Standard Operating Procedures (SOPs) are embedded into daily operations and consistently followed.
• Oversee quality assurance activities, site certification audits, incident and privacy-breach reporting, Adverse Event (AE) and Product Technical Complaint (PTC) reporting, and corrective and preventative actions.
• Maintain appropriate inventory levels while minimizing out-of-stocks, overstocks, expiries and financial loss.
• Manage operational risks, service issues, shipment delays and customer concerns, identifying root causes and implementing preventative actions.

Financial & Business Performance

• Own pharmacy financial and operational performance, including achievement of revenue, profitability, labour and operating expense plans.
• Regularly review P&L performance, with a focus on revenue, gross margin, expenses and overall profitability, and develop corrective action plans where required.
• Manage labour and workforce utilization to maximize productivity and operational efficiency while maintaining service and quality standards.
• Ensure billing accuracy and appropriate processes to minimize third-party payor compliance and audit risk.
• Participate in annual planning and budgeting for labour, materials, equipment and other operational requirements.
• Identify and execute opportunities to improve gross margin, pricing, productivity and overall pharmacy profitability.
• Establish and monitor key performance indicators and use performance data to identify opportunities and drive measurable improvement.

Strategy & Continuous Improvement

• Develop and execute pharmacy strategies and initiatives that support SDMSHN priorities and the continued growth of the Calgary specialty pharmacy.
• Identify, recommend and implement opportunities to improve operational efficiency, patient experience, quality and financial performance.
• Lead continuous improvement and change-management initiatives, leveraging pharmacy best practices and standardized methodologies.
• Collaborate with colleagues to design and implement processes for new products, programs and services.
• Support SDMSHN program launches, strategic projects and cross-functional initiatives.
• Serve as a pharmacy subject-matter expert for technology initiatives, system upgrades and implementations.

Collaboration, Partnerships & Growth

• Partner closely with Calgary Clinic prescribers and staff to ensure seamless execution of the clinic-pharmacy workflow model.
• Build strong, collaborative relationships with clinic prescribers and staff to identify and resolve workflow gaps, improve the patient journey and support shared clinic and pharmacy objectives.
• Partner closely with Program Managers and cross-functional colleagues to ensure patient, customer and program expectations are consistently met.
• Establish and maintain effective relationships with vendors and external partners supporting pharmacy operations, cleanroom operations and medical equipment.
• Support vendor selection, contract negotiations and ongoing vendor performance management.
• Support business development by identifying, evaluating and helping execute new regional programs and growth opportunities.

What you will need

• Provincial Pharmacist license in good standing.
• Minimum of five (5) years management experience within operations.
• Experience leading diverse teams - minimum three (3) years.
• Previous sterile (hazardous and non-hazardous) compounding experience an asset.
• Knowledge of USP 797/USP 800/NAPRA Standards an asset.
• Excellent interpersonal & leadership skills, including experience building and developing, and motivating high-quality teams.
• Strong leadership skills, demonstrated ability to managing others while adhering to organization values and policies.
• Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated environment.
• Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment.
• Experience and/or knowledge of specialty pharmacy or pharmaceutical industry preferred.
• Experience with Pharmacy software systems or CRM preferred.
• Proficient in MsOffice applications.

Compensation

• Hiring Range: $120,000.00 - $154,000.00 per year.
• A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.

Employment Type

• Full time
• Regular
• The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.