Senior Program Manager, APAC Doc Processing
Role Overview
This role sits within the Global Platform Integrity team in Community Operations and plays a critical role in enabling sustainable growth across APAC.
The team owns document operations that help earners get onto the Uber platform quickly and safely, balancing a seamless onboarding experience with the regulatory and policy requirements needed to operate in each market.
You’ll partner closely with Product to shape new launches, automation, and efficiency improvements, and with Operations to support market expansions and implement new policies—identifying opportunities to remove supply friction and make it easier for more earners to access the platform.
Beyond day-to-day document operations, this role will help define how Uber scales identity and eligibility processes across a highly complex and diverse region.
You’ll use operational insights to improve products and workflows, mitigate fraud and platform risk, and ensure evolving compliance requirements are translated into scalable, effective solutions.
The role sits at the intersection of growth, product, operations, and compliance, with a mandate to protect the integrity of the platform while unlocking supply and enabling the business to grow.
Full Job Posting
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Requirements
- Minimum of 8 years of experience
- Ability to operate in a fast-paced environment
- Ability to manage and influence multiple cross-functional teams
- Demonstrated experience in managing large-scale projects
- Ability to work independently with little supervision
- Exceptional communication skills to work effectively with APAC Ops and CommOps leadership
- Previous experience working across multiple geographies
- Advanced data analytics skills including SQL
- Previous experience working in a matrix organisation
- Previous experience of working with Product and Engineering for solutions design
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