Senior Product Owner
Skills
About This Role
Role: Product Owner
- Lead a team of POs and BAs in agile delivery squads for businessONLINE (web, mobile, Host to Host, API Banking).
- Ensure enterprise-level availability of new products/features for other entities (EI and International) based on demand and relevance.
- Oversee BRD review and acceptance, ensure timely FSD creation, and set delivery timelines with vendors and platform owners.
- Review, prioritize, and publish the channel backlog, including conducting epic/feature prioritization and Usability Testing workshops.
- Maintain updated test case repositories with real business scenarios and leverage automated testing for efficiency.
- Communicate the product release plan and conduct comprehensive production sanity with pilot clients prior to launch.
- Own and resolve all Technology Risks, Issues, Problem Tickets, Audit Issues, and Resiliency issues (Technical Debt) according to defined SLAs and committed timelines.
- Act as the Single Point of Contact (SPOC) for collating and prioritizing all product enhancements, bug fixes, regulatory, and technical demands across all group entities.
- Align and execute global Product Strategy with overall Business strategy, acting as the voice of the customer.
- Manage global Executive stakeholders, establish consistent communication, and handle conflict/issue resolution across Product Squads.
- Develop and implement Product Commercialization and Customer adoption strategies, drive awareness campaigns, and conduct training for BAs and Testers.
Product Ownership
- Own the product's strategy, delivery, commercialization, and lifecycle.
- Own Product Financials, maximizing ROI, and actively reducing Technical Debt (Code Refactoring, Resiliency, Performance).
- Own Product’s Operational Processes, ensuring resolution of Audit, Compliance, Risk, and Security Issues per committed SLAs.
- Own Product Technical Support, including Incidents, Problem Tickets, and customer queries/complaints.
Product Backlog Management
- Develop and explicitly communicate the Product Goal.
- Create a clear, value-driven backlog (Epics/Features/User Stories/Acceptance Criteria) and prioritize items.
- Ensure the Product Backlog is transparent, visible, and understood by all stakeholders.
- Maintain a refined backlog of T+2 Sprints (where T is current sprint) to ensure adequate work for the team.
Product Release Backlog
- Create the Release Backlog to clearly define features intended for release.
- Establish a customer feedback loop.
- Enable Early Value Delivery and improve ROI by intelligently creating MVPs.
Demand Sizing and Prioritization
- Receive, collate, and prioritize all functional and technical demands across global stakeholders (business segments and geographies).
- Refine and size demands with the help of the team.
- Communicate and align Cost and Delivery Timelines for demands with respective stakeholders.
Product Delivery
- Accountable for end-to-end product delivery per committed timelines/sizing.
- Conduct Refinement and Planning sessions.
- Work with Scrum Masters to improve team efficiency by identifying impediments and providing necessary inputs/support.
- Align product delivery dependencies with other platforms (with SM/Agile Release Lead).
- Ensure Solution Architects design the right and efficient solution to fulfill customer expectations.
Stakeholder Management
- Manage and identify product stakeholders.
- Conduct Feature Prioritization Sessions to seek stakeholders alignment.
- Establish and maintain critical communication channels to keep stakeholders informed.
- Conduct Product Demo sessions to seek stakeholder feedback.
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