Senior Product Owner – Digital Product

Overview

About the Role

Key Responsibilities

• Own the end-to-end product lifecycle for multiple government web products and a mobile app — from discovery and definition through release and iteration.
• Translate client objectives, regulatory requirements, and user needs into clear, prioritized backlogs, epics, user stories, and acceptance criteria.
• Maintain a strict, realistic, and transparent product plan; manage timelines, dependencies, and risks proactively rather than reactively.
• Build and continuously refine a roadmap that balances client priorities, user value, technical feasibility, and delivery capacity.
• Develop a deep understanding of the diverse personas the products serve and ensure every decision is grounded in their context.
• Lead refinement sessions, sprint planning, reviews, and retrospectives in close collaboration with engineering, design, and QA leads.
• Act as the single point of accountability for product decisions — making clear calls, documenting trade-offs, and communicating them upward and outward.
• Manage the client relationship at a working level: lead status updates, manage expectations, escalate appropriately, and turn ambiguous requests into actionable scope.
• Coordinate with UX/UI designers to ensure flows, content, and interfaces match real user behavior and business logic.
• Work closely with technical leads to understand product architecture, API integrations, and system constraints well enough to make informed prioritization calls.
• Define and track product KPIs and post-launch performance; use data to inform iterations.
• Ensure all deliverables align with government compliance, accessibility, and security standards expected on public-sector digital products.
• Oversee release planning, go-live readiness, and post-launch support cycles.

Required Qualifications

• 7–8+ years of experience as a Product Owner, Product Manager, or equivalent role, with a meaningful portion of that time on consumer-facing web and mobile products.
• Demonstrated experience managing complex, multi-stakeholder projects — ideally in an agency environment or working with enterprise/government clients.
• Strong logical and solution-driven thinking: you can break ambiguous problems into clear components, identify root causes, and design pragmatic paths forward.
• Excellent English communication skills, both written and verbal — including the ability to write crisp specs, run executive-level meetings, and resolve conflict diplomatically.
• Deep working knowledge of how websites and mobile apps function from a logic, flow, and user-experience standpoint (you don't code, but you understand what's happening behind the screen).
• Top-level understanding of API integrations — how they work, what they enable, and what their limitations typically are.
• Top-level understanding of product technical architecture — frontend, backend, databases, third-party services, and how they fit together.
• Strong proficiency with product and project management tools (Jira, Confluence, Figma, Miro, or equivalents).
• Proven ability to manage strict planning and delivery commitments without sacrificing quality or team health.
• Comfort working in a fast-paced, high-accountability environment where priorities shift and clarity is something you create, not something you wait for.

Preferred Qualifications

• Working proficiency in Arabic (written and/or spoken) — a strong advantage given the client context.
• Prior experience on government, public-sector, or large enterprise digital products.
• Familiarity with UAE digital government standards and citizen-experience expectations.
• Experience working on products with high user volumes, multi-language requirements (EN/AR), and accessibility compliance.
• Background or certification in Agile/Scrum (CSPO, PSPO, or equivalent).
• Experience overseeing both new product launches and long-term product maintenance cycles in parallel.

What Success Looks Like in This Role

• The client trusts you as the owner of the product — not as a messenger.
• The internal team has clarity on what's being built, why, and when — every week, without confusion.
• The roadmap is realistic, defended, and visibly delivered against.
• Releases ship on schedule, with quality, and with measurable impact on the users they serve.

What We Offer

• A senior, high-ownership role on one of the region's most visible digital government portfolios.
• A collaborative agency environment with experienced design, engineering, and strategy peers.
• Competitive compensation package aligned with senior market rates in Dubai.
• Long-term career growth on a multi-year, multi-product engagement.
• Pay: AED20,000.00 - AED35,000.00 per month