Senior Product Owner - Digital Product
Manage the product lifecycle for digital products, translating client needs into actionable plans while ensuring compliance and user experience.
Skills
About This Role
Overview
This is not a coding role, it is a thinking, communicating, and orchestrating role.
You'll need to deeply understand how digital products work under the hood without writing them yourself, and translate complexity into clarity for everyone involved.
Key Responsibilities
- Own the end-to-end product lifecycle for multiple government web products and a mobile app, from discovery and definition through release and iteration.
- Translate client objectives, regulatory requirements, and user needs into clear, prioritized backlogs, epics, user stories, and acceptance criteria.
- Maintain a strict, realistic, and transparent product plan; manage timelines, dependencies, and risks proactively rather than reactively.
- Build and continuously refine a roadmap that balances client priorities, user value, technical feasibility, and delivery capacity.
- Develop a deep understanding of the diverse personas the products serve and ensure every decision is grounded in their context.
- Lead refinement sessions, sprint planning, reviews, and retrospectives in close collaboration with engineering, design, and QA leads.
- Act as the single point of accountability for product decisions, making clear calls, documenting trade-offs, and communicating them upward and outward.
- Manage the client relationship at a working level: lead status updates, manage expectations, escalate appropriately, and turn ambiguous requests into actionable scope.
- Coordinate with UX/UI designers to ensure flows, content, and interfaces match real user behavior and business logic.
- Work closely with technical leads to understand product architecture, API integrations, and system constraints well enough to make informed prioritization calls.
- Define and track product KPIs and post-launch performance; use data to inform iterations.
- Ensure all deliverables align with government compliance, accessibility, and security standards expected on public-sector digital products.
- Oversee release planning, go-live readiness, and post-launch support cycles.
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