Senior Product Owner (CMS Optimizely)

About The Salvation Army

Why the role matters

Role arrangement

• Permanent, full-time, hybrid role based at the Blackburn, Melbourne office.
• The role requires two office days per week.

Key responsibilities

• Own and communicate the product vision, roadmap and prioritised backlog, focused on outcomes and customer value.
• Lead Agile delivery, including sprint planning, refinement, reviews, retrospectives and acceptance of completed work.
• Drive quality and continuous improvement through UAT, release readiness, post-release evaluation, defect management and technical debt management.
• Balance delivery capacity and priorities across internal teams and external delivery partners.
• Partner with Digital Marketing on experimentation, personalisation and optimisation initiatives.
• Embed governance, security, privacy and accessibility requirements throughout product development.
• Report on delivery, product performance and investment to senior leadership.
• Manage vendor relationships and commercial arrangements to maximise value and delivery outcomes.
• Turn organisational needs into increments, set sprint goals and accept completed work against a shared definition of done.

About you

• Significant experience as a Product Owner, Senior Product Owner or Digital Product Manager for an enterprise CMS or DXP is essential.
• Deep hands-on Agile delivery experience, including sprint planning, refinement, reviews and retrospectives.
• Demonstrated end-to-end backlog ownership, including refinement, ranking, story writing, acceptance criteria and capacity allocation.
• Highly developed stakeholder management and influencing skills across complex environments with competing priorities.
• Strong digital marketing grounding, including SEO, conversion optimisation, personalisation and marketing technology.
• External delivery partner or vendor development team experience is an advantage.
• Optimizely or equivalent DXP experience is an advantage.
• Product ownership or Agile certification such as CSPO, PSPO, SAFe POPM or ICAgile is an advantage.
• Experience managing budgets, vendors and statements of work in digital delivery is an advantage.

Benefits

• Eligible employees can access NFP salary packaging of up to $15,900 tax free and a meals and entertainment benefit of $2,650.
• Benefits include paid parental leave, purchased leave, workplace support leave, flexible hybrid work, Fitness Passport, consumer discounts, EAP and health and wellness initiatives.
• The organisation offers ongoing training and development opportunities.

Application

• Applicants are invited to submit a current CV and a cover letter addressing alignment with the essential requirements.