Client Care Support (Temp Fixed Term)

EDUCATION AND EXPERIENCE

• QUALIFICATIONS:
• Post-Secondary education/training in a human service related field.
• Must have a valid Driver’s License and Clean Drivers Abstract.
• Current certification in Standard First Aid with Level C CPR.
• Current certification in Non-Violent Crisis Intervention.
• Experience and Knowledge Requirements:
• Minimum one year of related experience in a social services or mental health setting.
• Experience working with computer and software programs/system.
• Alternative combination of education and experience may be considered.
• Skills and Capabilities:
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.
• Ability to encourage personal life skill development by showing, teaching, talking, and developing appropriate, respectful relationships.
• Ability to offer care in a respectful manner, to assess and report changes in physical and emotional well-being and to offer a compassionate approach to each client and their family.
• Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health concerns.
• Strong oral and written communication skills.
• Ability to deescalate situations with strong conflict resolution skills.
• High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
• Strong organizational skills and the ability to follow detailed instructions accurately.
• Adaptability to change and frequent interruptions.
• Ability to work effectively in a team-oriented environment and take the initiative.
• Demonstrated attention to detail with good analytical and problem-solving skills.
• Demonstrated patience, understanding, and professionalism in all interactions.
• This is a.4 FTE (2 days weekly) Day position that runs on a rotation and schedule to work every other weekend (Sat & Sun).
• Target hiring range for this position is $22.99 per hour at Step 1 to $24.80 per hour at Step 4