Senior Product Manager

Role overview

Strategy, discovery, and delivery

• Maintain the online platform roadmap and prioritize initiatives based on business value, ROI, customer impact, technical feasibility, and effort.
• Translate strategic goals into actionable initiatives and align Product, Engineering, Commercial, and Operations teams.
• Research customer needs through interviews, user feedback, analytics, and market research; represent the customer through the product lifecycle.
• Write and manage epics, user stories, acceptance criteria, and functional requirements; manage scope, dependencies, risks, timelines, and follow-ups.
• Conduct competitive and industry research, assess market opportunities, develop business cases, and validate concepts and MVP approaches.

Launch, adoption, and communication

• Lead cross-functional launches with Operations, Marketing, Digital Growth, Sales, and Customer Success; define KPIs and adoption targets.
• Monitor post-launch performance and establish corrective actions and optimization strategies when outcomes miss targets.
• Communicate strategy and outcomes to technical and non-technical audiences, influence without direct authority, and support accountability and collaboration.

Qualifications

• At least 5 years of product management experience in B2B payments, FinTech, corporate payments, or related financial technology.
• Strong experience managing customer-facing front-end digital products focused on usability, workflow efficiency, and customer experience.
• Experience collaborating with UX/UI designers, commercial stakeholders, and engineering teams; leading Agile product teams using Scrum.
• Demonstrated prioritization using ROI, customer value, business impact, risk, and engineering effort; strong analytical and quantitative skills.
• Experience with product discovery, customer research, journey mapping, competitive analysis, launches, and KPI and adoption measurement.
• Excellent written and verbal communication and strong organizational skills in a fast-paced environment.
• Familiarity with Jira, Confluence, Figma, analytics tools, and modern product management practices is preferred.

Benefits and support

• Company-issued equipment, formal hands-on training, and access to cross-functional product and engineering teams.
• Medical, dental, and vision benefits; 401(k) enrollment subject to eligibility; paid time off and employee discounts.
• Virtual fitness classes and philanthropic support.