Product Operations Lead - Commercial Payments

Role overview

How the team works

• An assigned workspace is provided at the designated London, Paddington office.
• Company-issued equipment and formal hands-on training are provided.

Documentation and product enablement

• Create and maintain feature notes, release notes, customer guides, FAQs, process runbooks, operational playbooks, and reporting documents.
• Maintain the product artefact source of truth in SharePoint, including version control and discoverability.
• Coordinate internal enablement materials with Sales, Customer Success, and Support for go-to-market readiness.

KPI reporting and product insights

• Produce and maintain weekly or monthly KPI dashboards and reporting packs for both product lines.
• Track spend and volume, active accounts and cards, transaction success, chargebacks and disputes, authorization rates, conversion, adoption, feature usage, delivery metrics, and incident/support trends.
• Provide ad hoc analysis and insights for business cases, prioritization, and quarterly planning.

Stakeholder coordination and improvement

• Coordinate between Product Managers and Engineering, Operations, Risk/Compliance, Finance, Sales, and Support.
• Keep stakeholder updates on status, decisions, risks, and dependencies timely and consistent; organize reviews, steering updates, and feedback loops.
• Improve workflows through templates, reporting automation, and intake processes, and document decisions and approvals for governance and auditability.

Required skills and experience

• Requires 1–3 years in a coordination-heavy role such as Product, Project/Delivery, Operations, Analyst, PMO, Implementation, or Payments Operations.
• Requires strong organizational skills and attention to detail, clear written and meeting communication, and basic analytical ability with KPIs, trends, and business metrics.
• Requires confidence using common tools such as Jira/Azure DevOps, Confluence/SharePoint, Excel/Google Sheets, and PowerPoint.

Preferred experience

• Exposure to payments, commercial cards, AP automation, or financial services is preferred.
• Experience with Visa/Mastercard or issuer/processor contexts, Agile delivery practices, or lightweight dashboards using Excel, Power BI, Looker, or Tableau is preferred.

Benefits and perks

• The visible description lists 25 days of annual leave plus 8 bank holidays and begins to describe an option to buy or sell up to 5 days; the remaining benefit text is truncated.