Senior Product Manager - AI Agent Platform

Overview

Your Team & Collaboration

• 1 Software Quality Assurance Specialist

• Solution Consultant
• Your collaboration extends across Lucidya s broader product teams (Social Listening, Engage), Sales and Customer Success teams, clients for discovery and validation, external integration partners, and AI leadership (Director of AI, AI Agent Engineering Manager).

Key Responsibilities

• Own and drive the product roadmap for the AI Agent platform, aligning priorities with business goals and client needs.
• Lead continuous discovery efforts with customers and internal stakeholders to validate and refine product direction.
• Define product scope, releases, and success metrics; monitor agent performance post-launch.
• Translate client feedback into actionable product improvements and feature enhancements.
• Collaborate with AI engineers to define agent use cases and capabilities.
• Identify and prioritize integrations with third-party platforms and Lucidya modules based on business value.
• Stay abreast of AI Agent industry trends and emerging technologies, evaluating their potential impact on our product.
• Test and vet new tools and technologies to drive innovation and efficiency.

Day-To-Day Activities

• Conduct regular sync meetings with engineering and design teams for alignment on scope, priorities, and delivery timelines.
• Prioritize and manage the product backlog in support of roadmap execution.
• Engage in client discovery sessions and calls to gather insights and validate product decisions.
• Write and refine detailed product specifications and user stories.
• Review designs and provide constructive feedback to ensure usability and alignment.
• Track and analyze product KPIs and agent performance data.
• Coordinate with cross-functional stakeholders to ensure seamless product delivery.

What Success Looks Like

• Rapidly shape and execute a clear product vision and roadmap that resonates with client needs and market opportunities.
• Establish robust discovery and feedback loops that consistently improve product-market fit.
• Deliver scalable AI Agent features and integrations that drive customer satisfaction and business growth.
• Foster strong collaboration and communication across technical and non-technical teams.
• Demonstrate agility in navigating an evolving AI landscape and fast-moving market dynamics.

Challenges You Ll Overcome

• Navigating the fast-evolving AI Agent market by continuously monitoring trends and making strategic decisions.
• Extracting true client pain points when customer understanding of AI capabilities may be limited.
• Quickly ramping up on technical and AI concepts to effectively partner with engineers and AI experts.