Solutions Consultant

Overview

What You ll Do

• Develop a deep, hands-on understanding of Lucidya s products and use cases, and confidently translate that knowledge into real-world customer solutions
• Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges
• Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable - not just how it works
• Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision
• Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility
• Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing
• Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market
• Support account growth by identifying expansion opportunities and helping customers envision what next level success with Lucidya looks like
• Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence

Who You Are

• You re naturally curious - you don t settle for surface-level understanding and enjoy digging into why a customer needs something, not just what they re asking for
• You re a strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant
• You re comfortable being customer-facing, whether that s leading a demo, answering tough questions, or facilitating a solution-focused conversation
• You enjoy problem-solving and thinking in systems - when faced with a complex request, you break it down and build a clear path forward
• You re proactive and take ownership, following through on commitments without needing constant direction
• You have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment
• You re bilingual, able to communicate confidently with both Arabic and English-speaking customers
• You re comfortable using tools like HubSpot, PowerPoint, and Excel, and can interpret and respond to RFPs professionally
• You work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams