Senior Product Manager

About the team and role

Responsibilities

• Own product vision, strategy, and roadmap for order management and reservations, with measurable outcomes for a scalable, business-critical platform.
• Work with engineering and architecture on APIs, distributed systems, and cloud integrations for orchestration, retries, and intelligent routing.
• Lead incident learnings, root-cause analysis, defect reduction, and monitoring improvements to reduce failed customer interactions.
• Lead cross-functional delivery, prepare PRDs and prioritization and delivery plans, and align stakeholders through executive updates and trade-off discussions.
• Explore AI/ML, LLMs, anomaly detection, synthetic monitoring, and agent-assisted operations to prevent booking, payment, and servicing failures.
• Track success metrics using data, dashboards, and experimentation; identify friction and prioritize improvements across the Shop-to-Book-to-Serve journey.

Minimum qualifications

• At least 7 years of product management experience owning complex platform products across booking, orders, reservations, payments, servicing, or transaction lifecycles.
• Strong understanding of commerce and booking journeys, including supply, payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing.
• Proven ability to define product vision, strategy, and roadmaps that improve success, reliability, and cost metrics for large-scale systems.
• Strong technical fluency in APIs, distributed systems, data platforms, and cloud architectures, and ability to partner effectively with engineering.
• Demonstrated cross-functional leadership and stakeholder communication, including executive updates and influence without direct authority.
• Strong analytical rigor using data, experimentation, and root-cause analysis to guide decisions and reduce failed customer interactions.

Preferred qualifications

• Experience with order management systems, reservation platforms, travel or hospitality commerce, marketplaces, or other high-volume transactional products.
• Familiarity with purchase, booking, payment, authorization, cancellation, refund, and contact/failure metrics.
• Experience integrating suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners.
• Experience building or scaling self-service capabilities for cancellations, changes, refunds, and trip management.
• Experience with platform cost optimization, telemetry efficiency, cloud economics, or governance programs.
• Software engineering, systems architecture, or computer science background; ability to engage in technical design discussions.
• Experience operating products globally across brands, business lines, markets, currencies, regulatory environments, or customer segments.
• MBA or equivalent business education; technical degree or equivalent technical experience.