Senior Product Designer

Lead end-to-end product design for complex Spruce mobile banking features and customer journeys

Translate customer needs, business goals, technical constraints, data, and regulatory requirements into clear product opportunities and intuitive experiences

Frame problems, map journeys and flows, explore concepts, prototype, validate, and deliver production-ready designs

Plan, conduct, and synthesize customer research and usability testing, translating insights into product and design decisions

Define the future of Spruce's native iOS and Android experience, ensuring every interaction is intuitive, trustworthy, accessible, and aligned with platform best practices

Establish scalable patterns, frameworks, and interaction standards that improve consistency across the Spruce ecosystem

Leverage AI-enabled tools, including Figma Make, Figma MCP, and emerging technologies, to accelerate exploration, prototyping, documentation, and delivery

Partner closely with Product, Engineering, and Content throughout discovery, planning, implementation, testing, and release

Collaborate with Legal and Compliance to meet regulatory requirements while protecting usability and customer understanding

Review implemented experiences for design quality, accessibility, platform consistency, and alignment with approved designs

Contribute to release readiness by identifying experience risks, validating critical journeys, and supporting issue triage

Communicate design strategy, rationale, dependencies, and risks to cross-functional partners and leadership

Facilitate workshops and critiques that move teams from ambiguity to aligned action

Champion design quality across product teams through critique, coaching, standards, and continuous improvement

6+ years of product-design experience, ideally designing complex mobile products or services

A portfolio demonstrating end-to-end product thinking, strong interaction and visual design, and meaningful customer or business outcomes

Experience designing native experiences for iOS and Android

Advanced proficiency in Figma, including components, libraries, prototyping, documentation, and developer-ready design

Demonstrated experience using AI-assisted tools and workflows to accelerate exploration, prototyping, documentation, research synthesis, and design-to-development collaboration

Experience simplifying complex workflows and designing high-trust or high-stakes customer experiences

Strong understanding of accessibility and inclusive-design practices

Experience planning or partnering on customer research and usability testing

Ability to use qualitative and quantitative evidence to inform, validate, and communicate design decisions

Comfort navigating ambiguity, balancing competing constraints, and independently moving complex work forward

Strong cross-functional collaboration skills across Product, Engineering, Content, Analytics, Legal, Compliance, and business partners

Strong facilitation, storytelling, presentation, and design-rationale skills

Strong attention to detail while maintaining focus on the broader customer journey and product strategy

Experience with financial services, fintech, identity, security, or another regulated environment is preferred

Bachelor’s degree in design, human-computer interaction, or a related discipline, or equivalent professional experience

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

$89,800.00 - $134,700.00/Yr.