Associate SMB Account Manager

As part of the CPA Roll-Up strategy, the Associate Manager leads the Remote Tax Pro (RTP) program, ensuring its success and long-term sustainability.

This role is responsible for financial oversight, team performance management and development, creation and execution of standard operating procedures (SOPs), and maintaining a continuous feedback loop to improve program performance.

The Associate Manager works cross-functionally with sponsors, support teams, and stakeholders to enhance the program’s capacity and capabilities.

With a strong focus on customer experience, this role ensures a smooth client transition from in-office to remote services, delivering consistent, high-quality support to both internal and external clients.

• High school diploma or equivalent

• 5 years minimum related work experience

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere.

For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates.

When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact.

We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.