Senior Product Content Manager

Responsibilities

• Content strategy and content experience
• Develop and evolve our content strategy in collaboration with Product, Clinical, Discovery, Design, Commercial and other stakeholders, aligning participant needs, product strategy and business priorities.
• Drive a commercially sustainable approach to content, maximising reuse and efficient adaptation while ensuring costs and margins inform pricing decisions.
• Refine the principles, guidelines and guardrails to enable consistent, high-quality content decisions.
• Evolve the content experience across Little Journey and Trial Flow, including educational, support, coping and product UI content.
• Identify opportunities for content to improve participant outcomes, product engagement and customer value, working with Product and Design to incorporate these into product discovery and development.
• Develop how we use AI alongside human expertise to generate and iterate high-quality content, experimenting with prompts, models and workflows while putting appropriate guardrails and clinical validation in place.
• Content quality and delivery
• Own Content Delivery, working closely with Delivery to ensure content is delivered on time, on budget and to our quality benchmarks.
• Establish and maintain proportionate standards, governance and approval processes that ensure content is accurate, appropriate and consistent without creating unnecessary barriers to delivery.
• Manage complex content lifecycles, ensuring content moves effectively from identified need through generation, expert review, publishing, delivery, versioning, and archival .
• Provide content judgement where participant, clinical, product or commercial requirements need to be balanced.
• Continuously improve how content is structured and delivered, using better processes, tooling, automation and reuse to increase efficiency and scalability.
• Localisation
• Be accountable for the effectiveness of our localisation capability and strategy, ensuring it delivers the required quality, scalability and cost-effectiveness as Little Journey grows internationally.
• Set clear outcomes and priorities for localisation and support the Localisation Manager to deliver them.
• Influencing and Collaboration
• Line manage and develop your team, setting clear outcomes and enabling them to take ownership of delivery.
• Work directly with client stakeholders where needed to align content plans, manage feedback and resolve content-related issues.
• Commission and oversee freelancers and external contributors, ensuring clear briefs, expectations and quality of outputs.
• Work closely with key internal stakeholders to create alignment around content priorities and decisions, ensuring content is championed across roadmaps, projects, engagements and company priorities.
• Measurement and continuous improvement
• Define appropriate measures of content effectiveness and operational metrics within Little Journey's existing data framework, connecting content performance to relevant company and product metrics.
• Use participant feedback, product and behavioural data, operational insights and stakeholder input to identify and prioritise improvements.
• Measure whether changes to content, localisation, tooling and ways of working are improving outcomes, quality, efficiency or cost.

Required

Benefits

• 28 days annual leave per year (plus public holidays)
• £500 annual training budget
• £200 home working budget (one-off)
• Up to 6% pension match (salary sacrifice)
• EMI share options
• Enhanced (family & parental) leave policies

About Little Journey

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