Senior Delivery Manager

Role overview

Delivery and collaboration

• Own client delivery from Statement of Work handover through implementation and closure, meeting scope, milestones, quality standards, and SLAs.
• Manage concurrent clinical-trial implementations and site activations, including delivery priorities, timelines, resourcing, dependencies, risks, and change control.
• Maintain delivery artefacts and reporting, coordinate operational readiness and compliance, and support decision-making.
• Act as the primary day-to-day client contact, clarify requirements, set expectations, and build trusted senior stakeholder relationships.
• Coordinate internal and external stakeholders, advocate for customer needs, and unblock issues across teams.
• Drive site activation, training, onboarding, launch, and adoption; monitor usage and intervene when performance is off track.
• Capture customer and site feedback and translate it into product, process, training, or rollout improvements.
• Manage escalations and risks, improve delivery processes and tools, and contribute to quality, efficiency, and scalability initiatives.

Required experience and skills

• Extensive experience as a technical project or delivery manager for complex technology projects with enterprise customers in a fast-paced tech start-up or scale-up.
• Proven delivery excellence and high quality standards across multidisciplinary teams.
• Strong experience managing senior customer relationships and influencing outcomes.
• Ability to prioritize cross-functional work, manage dependencies, and resolve competing demands and ambiguity.
• Excellent communication and negotiation with senior decision-makers, including handling challenging conversations and conflicting priorities.
• Track record of process improvement that improves customer outcomes.

Desirable experience

• Customer success experience driving customer and end-user outcomes is desirable.
• Experience with Jira and the Atlassian product suite is desirable.
• Healthtech, life sciences, or adjacent B2B experience is desirable.
• Commercial awareness balancing delivery decisions with contractual scope and customer value is desirable.

Work arrangement

• Full-time role, either hybrid in Leeds or fully remote within the UK.
• Travel may be required from time to time.

Pay and benefits

• Gross salary is £62,000–£68,000 per year.
• Benefits include 28 days of annual leave plus public holidays, a £500 annual training budget, a one-off £200 home-working budget, up to 6% pension match, EMI share options, and enhanced family and parental leave.

About Little Journey