Senior Product and Portfolio Manager - Credit Cards

About This Role

About Us Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.

We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.

If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Job Summary The Credit Cards business in Standard Chartered Bank UAE is a growing business line with core focus on customer growth and card value proposition. The shortlisted candidate will work alongside the credit cards team to work on initiatives related to product development and maintenance, customer growth and customer engagement. This role will require working extensively with business partners across various functions to implement initiatives and track performance of these initiatives for an effective business management strategy.

Key Responsibilities

• This role will be responsible to work on the design and implementation of credit card business initiatives. The activities will cover product development and management, product lifecycle management and customer growth. It will require collaboration with stakeholders across various functions to ensure that such initiatives are in line with the overall business objectives and we are achieving the desired results.
• Develop credit card products that suit financial & lifestyle needs of target segment, regular review of the proposition to ensure that our products are relevant and sustainable. This involves choosing product features, work with functional team on implementation of business requirements and oversee product development lifecycle
• Design and implement marketing plans to drive credit card sales, work closely with Sales on training and implementation of best practices to achieve business targets
• Support the team on initiatives related to customer growth. This includes end to end management of campaigns for new customer acquisition across various channels
• Review consumer behaviour and market trends to identify opportunities for product proposition and tactical campaigns, market research to identify customer preferences, competitor analysis, and industry trends, stay up to date with regulatory requirements
• Work closely with relevant teams to ensure that our digital platforms are working as per the product construct, work along with the digital team on the optimization of customer journey for a better customer experience
• Regularly assess the performance of credit card products, analyse usage patterns, evaluate profitability, monitor customer feedback and identify areas for improvement
• Engage with relevant stakeholders for effective governance and robust controls around product construct and processes
• Responsible for supporting the execution of credit card business strategy, working with relevant stakeholders across various functions to ensure that the end-to-end journey works seamlessly for the customers.
• Work with relevant teams to identify major customer pain points & streamline the processes

Skills And Experience

• Product management
• Structured approach to project management
• Analytical skills
• Problem solving
• Technical experiene with Cards

Qualifications

• University Graduate
• Strong communication and negotiation skills with the ability to influence outcomes
• Networking ability to manage interdepartmental deliverables
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
• Good understanding of the business environment and ability to work with stakeholders across geographies
• Computer literacy.
• Adaptable to multi-cultural environment.

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.