Manager, Wealth Solutions Operations (UAE national)

About Standard Chartered

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

Job Summary

Key Responsibilties

• Ensures that the work is performed in accordance with Management standards, Process Guides, the agreed customer service standards, operational risk requirements and regulatory controls.
• Ensure all processes are documented, up-to-date and being effectively implemented by the operations team in Dubai and Chennai.
• Highlight inherent risk within processes to Management so as to ensure bank risk is kept to the minimum.
• Improve current processes using Operational Excellence methodology and tools across all products/functions and drive continuous improvement discipline through standard work.
• Work with the WM (Wealth Management)Products team to set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results.
• Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.
• Provides timely data/information in preparation of reports/returns required by Group, regulators and Tax authorities
• All Bancassurance, wealth lending, securities and Mutual Funds applications are timely processed.
• Ensure compliance of AML, CDD policies & procedures in accordance with Group and Local Regulatory guidelines.
• Support new product launches, special projects together with representatives of the WM Products team.
• Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.
• Formulate improvements in operating procedures in order to effectively manage risks and create a robust control environment.
• Ensure adherence to all CST (Control Sample Testing), HCL (Health Check List) and ORF (Operational Risk framework).
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills And Experience

• Banking/Financial Advisory firms background
• Knowledge of Wealth Products
• Coordination and execution
• Strong communication and interpersonal skills
• Data Gathering and Reporting
• Strong MS Word, Excel and Presentation skills
• Project management and implementation

Qualifications

What We Offer

• In line with our Fair Pay Charter,
• we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.