Executive, Voice & Virtual- Inbound calls

Job Summary

Executive, Voice & Virtual

Key Responsibilities

• Deliver high-quality service to affluent clients through inbound and outbound calls
• Resolve all client enquiries within agreed timelines and ensure a frictionless experience
• Provide clear, confident explanations of banking products, digital services, and value-added solutions
• Identify client needs and offer appropriate solutions, referrals, or responsible cross-sell opportunities
• Maintain accurate records of client interactions and safeguard all confidential information
• Identify trends, issues, or potential risks and escalate when appropriate
• Collaborate with internal teams to support continuous service improvement

Skills And Experience

• Proven experience in customer service, call center or other similar roles is preferrable, but not mandatory
• Strong verbal and written communication skills with a keen eye for detail
• Customer-first mindset with the ability to handle challenging conversations professionally
• Ability to multitask and perform well in a fast-paced environment
• Comfortable working across multiple systems and tools, including Excel
• Flexibility to work across different schedules and time zones
• Strong English and/or Arabic language skills required.

Qualifications

• High school diploma or Graduate degree or equivalent professional experience

About Standard Chartered

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter,
• we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.