Senior Planning Advisor

Work arrangement

• The role is based in LRQA’s Mumbai office on a hybrid basis, with three days onsite.

Role purpose

Key responsibilities

• Plan complex visits within or ahead of SLAs, optimizing FTE and subcontractor usage, travel and downtime, training, assessor competencies, activity codes, and budgets.
• Provide specialist client support; communicate plans to assessors and clarify contractual requirements and customer expectations.
• Follow RFAT processes, provide timely correspondence, and support key-account prioritization.
• Guide customers to the portal for basic queries and encourage colleagues to promote the tool.
• Maintain accurate, complete BA&IS data and reflect contract changes, including locations, prices, contacts, and product scope.
• Build client relationships, maintain assessor briefing notes, and refer appropriate new-business opportunities.
• Resolve queries within SLAs, escalate service issues, and propose process improvements.
• Handle complex manager-assigned tasks, contribute to team initiatives, mentor colleagues, share product and process knowledge, and support other departments.
• Develop thorough knowledge of BA&IS products, services, systems, and processes.

Qualifications

• Bachelor’s or master’s degree with 3–5 years of client data management or customer service experience, preferably in a service industry.
• Strong communication and customer-facing skills; detail orientation, accountability, and a positive, can-do attitude.
• Ability to assess issues proactively, devise solutions, and follow through to resolution.
• Ability to build teamwork, engage actively, and support others.
• Similar-role experience in the TIC sector is a bonus.

About LRQA

What LRQA offers

• LRQA describes a collaborative environment, professional growth opportunities, flexible arrangements where applicable, market-aligned salary, and benefits.