Senior PGR Support Officer

Role Overview

Main Duties and Responsibilities

• Support Faculty PGR scholarship processes and communications with Schools, RPI, admissions and professional services.
• Work with RPI and Faculty Finance on funds, RTSG oversight, funding forms and funder compliance.
• Support process development and consistent working practices across the Faculty.
• Provide student-facing support, resolve complex queries, manage shared inboxes and cover staff absences.
• Line manage a small number of PGR Support Officers.
• Support supervisor training compliance and professional development opportunities.
• Monitor PGR submission rates, key milestones and attendance, reporting to relevant committees.
• Maintain GDPR-compliant records and ensure Je-S records are properly set up and collated.

Student and Faculty Support

• Support PGR inductions and events and oversee School arrangements for consistency and quality.
• Work with recruitment, marketing and admissions colleagues to advertise scholarships and promote PGR priorities.
• Support PGR access to disability, wellbeing and inclusion services.
• Support the Doctoral School interface with and oversight of Centres for Doctoral Training.
• Carry out other duties commensurate with the grade and remit.

Essential Criteria

• A Level standard education with GCSE Maths and English, or equivalent experience.
• Effective written and verbal communication and negotiation skills.
• High IT literacy, including Microsoft Office, Excel and Google applications, with ability to learn new software.
• Autonomous decision-making, creative problem solving and appropriate escalation of complex matters.
• Strong organisational skills, prioritisation and ability to manage conflicting deadlines.
• Willingness to assist or lead team members and work collaboratively.

Desirable Criteria

• Experience of line management and understanding of HR policies.
• Understanding of PGR studentships and related financial processes.
• Ability to interpret policy and guide consistent working practices.
• Awareness of higher education and the student journey.

Salary and Grade

• The role is Grade 6 with a salary of £32,080 to £36,636 per annum pro rata.
• The salary may progress to £39,906 through outstanding contribution.

Work Arrangement

• The position is full-time. The university offers flexible working opportunities, including hybrid working for some roles, but the advert does not specify a workplace arrangement for this role.

Benefits

• Benefits include annual leave, pension, flexible working opportunities, development support, discounts, staff networks, recognition awards and family-friendly policies.