Senior Officer - Services
Skills
About This Role
Overview
- Conduct regular audits and inspections across all office service areas to identify gaps and ensure compliance with standards, maintaining a high-quality and efficient work environment.
- Supervise pantry assistants to ensure adherence to food and beverage hygiene and safety standards while maintaining efficient service delivery.
- Track attendance and create duty rosters for both outsourced and permanent employees to ensure adequate staffing and smooth operations.
- Monitor and manage inventory of pantry items, liaising with internal teams to ensure timely replenishment and avoid disruptions in service.
- Create briefing calendars and conduct sessions with service staff on administrative matters and beverage preparation, if applicable.
- Execute various administrative duties, including follow-ups on messages and issues, ensuring timely and effective task completion.
- Deliver exceptional customer service to internal (employees) and external (visitors, investors, VIPs) stakeholders, ensuring a positive and professional experience.
- Collaborate with the team to ensure adherence to company-established operational and administrative policies, processes, and procedures.
- Support the implementation of improvement plans based on audits, feedback, and assessments to enhance service delivery and operational performance.
Event Coordination
- Assist the Section Head in coordinating corporate events, meetings, workshops, sales launches, and snack/beverage distribution within Company offices, Customer Care centers, and sales boutiques, ensuring adherence to company guidelines.
- Liaise with service providers, suppliers, and vendors to manage event approvals, venue setup, catering, audio/visual equipment, and other logistics to ensure optimal service quality.
- Evaluate the overall success of events, tabulating post-event data (photos, attendees, and feedback) and preparing detailed reports for continuous improvement.
- Collaborate with internal and external stakeholders to address concerns and ensure high-quality services aligned with their expectations.
- Prepare relevant reports as and when required by Section Head for providing the information to the management for making informed decisions.
- Undertake additional tasks and projects as assigned by the Section Head to support departmental and organizational goals.
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