Senior Officer, CCS IBG & Govt ( Alain )
Skills
About This Role
Key Accountabilities
- Possess hands on experience in handling walk in customers.
- Possess adequate skills in managing client service counter functions.- Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.- Carry out customer identification checks in line with standard operating procedure.
- Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services- Support relationship management teams by providing operational services and support to their clientele.
- Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.- Possess appropriate understanding on other cash management related products & procedures.
- Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
- Review SOPs as per internal Audit and RMU requirement for the process handled.
- Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
- Maintain confidentiality of customer data in line with data leakage and prevention policy.
- Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.
Job Context
- Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.- Receive customer requests/documents and provide acknowledgement back upon receipts.
- Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.- Verify the authority of customers authorized representative while accepting delivering documents.
- Manage processing of inward /outward and account to account transfers.
- Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
- Attend & resolve queries on time from both internal & external customers.
- Provide appropriate statistics on MIS.
- Provide back hand support to Operations teams on: -
- Account Opening documentation
- Account maintenance activities
- Corporate Credit Card operation
- Cheque book request
- Balance confirmation letters
- Return Cheques
- Payments (Inward and Outward) related queries
- Charges related issues
- eChannel related issues
- Client Correspondence
- Exception handling
- Any other responsibilities assigned from time to time as part of job rotation exercise.
Qualifications & Experience
- Minimum Qualification: Bachelor’s Degree / Higher Diploma
- Minimum Experience: Minimum 2 years of banking work experience specific to the job role.
Annexure: Technical & Behavioural Competencies
- Technical skill set – Proficiency in processing various banking systems and sound knowledge on Windows and MS Office.- Proficient type writing skills.- Display analytical and presentation skills.- Ability to articulate thoughts clearly and communicate eloquently.
- Exhibit FAB’s core values at work.
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