Senior Officer - IT Change Management

Overview

Key Responsibilities

• Applies a structured methodology and lead change management activities for flydubai and is responsible for ensuring that changes are implemented in a controlled and consistent manner, minimizing disruption to the business while maximizing the benefits of the changes.
• Performs change impact assessment by seeking clarification on type of change, need for change, activities, impact, etc.
• Distributes notifications of upcoming changes, change freezes, and policy and procedural updates to relevant stakeholders.
• Defines templates, connectivity criteria, production acceptance testing cycles to ensure all IT systems (infra, apps) are properly qualified before they are accepted into production.
• Reviews all changes and provides approval for all change request types including Major, Emergency and Requests for Change (RFC).
• Leads the reviewing of RFCs, assessing potential risk level, change impact analysis, business impact analysis, communication requirements, testing procedures, back-out plans and post implementation validation.
• Conducts and participates in Post Implementation Reviews (PIR) in line with the change management process.
• Chairs CAB meetings and ensure all approvals, key discussion points, attendees and action items are recorded and followed through.
• Works across boundaries to coordinate resources and timing with other Change Managers and CAB members.
• Reviews and approves appointment of new Change Coordinators and CAB members by ensuring that appropriate levels of authorization are obtained before implementing changes.
• Maintains, develops, and drives the change management process, including policies, procedures, strategies, and continual improvement initiatives, to ensure it remains effective, efficient, and aligned with organisational goals and objectives.
• Oversees and monitors compliance / adherence to the established processes and practices.
• Act as focal point for knowledge transfer of Change Management process expertise within the organization.
• Regularly monitors and reports on the progress of change management activities, including the number and type of changes implemented, their success rates, and their impact on IT services and infrastructure.
• Documents business impact and maintains relationships Configuration Items (CI) between System and IT services.

Qualifications

• Bachelor's Degree (3+ years)
• Bachelor's Degree in IT/Computer Engineering or equivalent
• Fluent in English
• Years with qualifications: 5 - 7 years
• ITIL Practitioner certification required

Competencies

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
• ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team.
• Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.