Senior Officer, Cards Operations (Emiratised Role)

About This Role

Job Description

KEY ACCOUNTABILITIES:

• Perform daily reconciliation and exception‑management activities with accuracy and alignment to internal controls.
• Prepare and update assigned GL account reconciliations, ensuring outstanding items are followed up and cleared within agreed timelines.
• Escalate ageing items when required and maintain proper documentation.
• Utilize available systems and tools to support automation and improve reconciliation efficiency.
• Prepare monthly AOV inputs and support substantiation of account balances for GFCD.
• Process issuing and acquiring–related financial vouchers in line with policy and DOA.
• Post monthly amortization of prepaid expenses.
• Ensure strict adherence to SLA/TAT and contribute to client‑focused service delivery.
• Maintain proper records, audit trails, and adherence to internal controls to safeguard financial integrity.
• Support internal and external audit requests by providing timely, accurate information.
• Work under guidance from Manager/AVP to resolve complex reconciliation cases.
• Coordinate with internal stakeholders (Operations, Finance, Technology, Product, etc.) to obtain clarifications and close exceptions.
• Contribute to continuous improvement initiatives, including process documentation and system enhancement feedback.
• Support testing activities linked to system changes impacting reconciliation and FAB Cards accounts processes.
• Acts within the Maganti DOA and internal financial control frameworks.
• Escalates items outside defined authority levels to the Manager/AVP.

QUALIFICATIONS & EXPERIENCE:

• Sound understanding of reconciliation principles and financial operations.
• Awareness of the payments ecosystem and settlement flows (preferred).
• Strong analytical, problem‑solving, and time‑management skills.
• Proficiency in MS Excel, Word, Outlook, and PowerPoint.
• Ability to manage routine and non‑routine tasks with accuracy and attention to detail.
• Strong verbal and written communication skills.
• Positive attitude, collaboration skills, and ability to work under pressure.

Minimum Qualification

• Bachelor’s degree (in Finance preferred)

Minimum Experience

Minimum of 3+ years of working experience in a financial operations management, preferably within the payment industry.

Responsibilities

Qualifications

About Us About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.