Senior Officer, PCG Client Services

About This Role

Job Description

This role is primarily responsible for attending/resolving customer queries and executing transactions with high degree of efficiency thereby enhancing customer’s experience with FAB. Deliver high quality and timely service to internal and external customers in adherence to the policies and procedures.

Responsibilities

• Possess hands on experience in handling walk in customers.
  • Possess adequate skills in managing client service counter functions.
    • Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.
      • Carry out customer identification checks in line with standard operating procedure.
      • Handle day-to-day activities assigned by the unit head for all products pertaining to PCG service desk.
      • Support relationship management teams by providing operational services and support to their clientele.
      • Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
      • Possess appropriate understanding on other cash management related products & procedures.
      • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
      • Review SOPs as per internal Audit and RMU requirement for the process handled.
      • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
      • Maintain confidentiality of customer data in line with data leakage and prevention policy.
      • Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.
      • Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
        • Receive customer requests/documents and provide acknowledgement back upon receipts.
          • Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
            • Verify the authority of customers authorized representative while accepting delivering documents.
            • Manage processing of inward /outward and account to account transfers.
            • Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
            • Attend & resolve queries on time from both internal & external customers.
            • Provide appropriate statistics on MIS.
            • Any other responsibilities assigned from time to time as part of job rotation exercise.

Qualifications

Minimum Qualification: Bachelor’s Degree / Higher Diploma

Minimum Experience: Minimum 2 years of banking work experience specific to the job role.

About Us About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.