Senior Network Support Engineer - Reactive

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high ‑ priority incidents.

Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.

Provides technical leadership across the team, improving quality, consistency, and capability.

Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high ‑ priority incidents.

Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.

Provides technical leadership across the team, improving quality, consistency, and capability.

Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

Hybrid Working

Private Medical Insurance or Company Paid Health Cash Plan

Employee Assistance Program

25 days holidays plus your birthday off

Option to purchase additional holiday (up to 5 days)

Company Pension Scheme

Life Assurance x 4

A diverse workforce

Employee investment with Node4 training Academy

Family savings and shopping discounts through the Node4 benefits portal.

Discounted Gym Membership

Modern facilities with open and welcoming breakout areas

Company Social events

Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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