Senior Manager, Technical Program Management

What You'll Do

What You'll Bring

Bonus Points

Experience in Lieu of Education

What to Expect

Work Location

• This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.

Visa Sponsorship

Travel Requirement

Qualifications

• Bachelor's Degree in a related field, or relevant work experience and certification(s)
• 7+ years managing programs and projects
• 3+ years leading and managing people and teams
• Program Management Professional (PMP) certification or equivalent
• Proven leadership ability to organize, coordinate, and direct teams while driving accountability and delivering business outcomes.
• Strong understanding of modern product delivery practices including software development lifecycle (SDLC), project-to-product principles, value streams, flow management, quality engineering, and program management methodologies.
• Strong analytical and data-driven mindset with the ability to leverage operational, delivery, and quality metrics to drive decisions and continuous improvement.
• Experience managing organizational resources, including headcount planning, budgeting, capacity planning, and resource allocation.
• Outstanding communication, relationship-building, and stakeholder management skills with the ability to influence across highly matrixed organizations.
• Ability to lead through ambiguity, manage competing priorities, and effectively drive organizational change.
• Experience working with delivery and collaboration tools such as Jira, Confluence, and reporting platforms used to measure and improve delivery performance.
• Master's Degree in a related field
• Experience leading technical program or project delivery within a higher education environment
• Previous experience in software engineering, software development, or technical delivery leadership roles supporting engineering organizations
• Experience in Lieu of Education
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
• What to Expect
• At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
• Introductory call
• Hiring manager interview
• Engineering leader interview
• Product leader interview
• Hiring manager deep dive
• Bar raiser
• Work Location
• This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.
• Visa Sponsorship
• While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
• Travel Requirement
• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
• Position & Application Details
• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
• How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
• Additional Information

Preferred Qualifications

• Bonus Points

Responsibilities

• Lead and develop a team of Technical Program Managers and Quality Engineers responsible for delivering strategic initiatives across the software development lifecycle.
• Manage delivery flow across value streams, identify bottlenecks, mitigate risks, and optimize throughput to improve execution outcomes.
• Drive planning and operating rhythms, including quarterly planning, annual planning, commitment management, capacity planning, and resource allocation.
• Partner closely with Product, Engineering, and business leaders to translate priorities into executable roadmaps, milestones, and delivery commitments.
• Establish and continuously improve delivery and quality standards, frameworks, metrics, and best practices across the organization.
• Monitor delivery performance using key operational metrics, communicate status and forecasts to leadership, and drive accountability for outcomes.
• Act as the primary escalation point for delivery challenges, coordinating mitigation plans and resolving impediments that impact execution.