Senior Manager, Special Loans

Role overview

Responsibilities

• Manage complex and higher-risk accounts through effective relationship and risk management.
• Provide solutions and business advice that satisfy bank risk requirements while retaining long-term client relationships.
• Take ownership of client problems at first contact and document initial strategies within 45 days of file receipt.
• Use continuous improvement to enhance client experience and maintain respectful, professional client relationships.
• Manage time and priorities to keep expired credits and expired newtons below 10%.
• Connect clients with bank-wide services through referrals and identify business opportunities.
• Build relationships with district, field, and risk officers to encourage early identification and maximize retention.
• Develop relationships with service partners, group partners, and professional groups to improve resolution success and business opportunities.
• Participate in bank or industry events.

Required qualifications

• Creative problem-solving skills and ability to work effectively under pressure.
• Effective written and oral communication, listening, influencing, and consulting skills.
• Ability to use internal networks to resolve problems and work with people at different organizational levels.
• Teamwork, adaptability, stakeholder partnership, knowledge transfer, and relationship-building skills.
• Strong analytical and risk-assessment skills, conceptual and strategic thinking, and business sense.
• Experience dealing with clients interactively face to face.

Preferred qualifications

• Five or more years of Commercial Account Manager experience is a nice-to-have.
• Risk management and commercial product knowledge are nice-to-haves.
• Basic proficiency with Microsoft Word, Excel, and PowerPoint is a nice-to-have.
• CA, CGA, or MBA is beneficial.

Compensation and benefits

• The posting mentions a comprehensive total rewards program with bonuses and flexible benefits, competitive compensation, coaching and development, flexible work-life balance options, and challenging work.