Senior Manager - Risk Management

American Express Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience and catching fraudsters.

Fraud Risk colleagues are industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets.

You’ll have the power to identify insights and take actions that can have a meaningful impact on our customers and our business.

This exciting and critical position will be responsible for evaluating victim and first party fraud risk by designing key fraud risk servicing strategies to improve customer experience and reduce enterprise risk exposure from first party fraud.

This role will also interact with multiple enterprise partners including Risk, Global Servicing, EDMX, Enterprise Digital, Technology.

Within the Global Fraud and Banking Risk organization, the Suspect Claims team is responsible for leading bogus fraud claim detection and rejection initiatives.

The successful candidate will provide thought leadership for the bogus fraud transaction identification and rebill process, which leverages Amex’s unique closed loop and big data capabilities.

In this role, you will collaborate with Risk and other enterprise teams to build efficient strategies, reducing the losses due to bogus claims by identifying data signals to accurately distinguish bogus and fraud transactions.

You will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card and Non-Card products as it relates to bogus claims.

You will be part of a high performing team and play an influential role working closely with partners in other Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create world-class strategies and capabilities.