Manager - Retail Delivery

About

Job Purpose

Retail Asset Delivery & Handover Management

• Manage the end-to-end retail delivery and handover process from project completion through operational readiness, ensuring assets are delivered on time, compliant, and ready for activation.
• Coordinate with project teams, consultants, contractors, and internal stakeholders to monitor retail asset progress and achieve successful handover milestones.
• Oversee testing, commissioning, snagging, and de-snagging activities to ensure retail units and common areas are delivered defect-free and operationally ready.
• Review project completion status, technical submissions, and handover documentation to ensure all retail assets meet approved requirements before acceptance.
• Drive final inspections, authority approvals, and completion certification processes to achieve timely retail opening readiness.

Retail Quality, Design & Compliance Management

• Ensure delivered retail spaces comply with approved design standards, brand guidelines, technical specifications, and quality expectations to protect asset value and customer experience.
• Monitor construction quality and delivery standards through regular inspections and audits to identify risks and ensure timely resolution of issues.
• Verify compliance with UAE regulations, authority requirements, health and safety standards, and environmental guidelines to achieve regulatory acceptance.
• Manage the completion and accuracy of retail handover documentation, including as-built drawings, O&M manuals, warranties, asset registers, and operational records.

Tenant Delivery & Operational Readiness

• Coordinate with Leasing, Retail Operations, and Facilities Management teams to ensure retail units are prepared for tenant fit-out, opening, and business operations.
• Facilitate tenant handover activities by ensuring spaces, services, and supporting infrastructure are ready in accordance with agreed delivery requirements.
• Support tenant-related technical coordination and resolve delivery issues to enhance tenant satisfaction and minimize delays to store opening.
• Establish processes for defect liability period (DLP) management to ensure timely closure of post-handover issues and maintain service standards.

Cross-Functional Stakeholder Management

• Collaborate with Development, Engineering, Design, Construction, Leasing, Finance, and Legal teams to align retail delivery activities with business objectives.
• Act as the primary coordination point between project delivery teams and operational stakeholders to ensure smooth transition from development to operations.
• Resolve delivery challenges and escalate critical risks to management to support timely decision-making and project completion.
• Coordinate commercial and contractual close-out activities with relevant teams to ensure completion of outstanding obligations.

Retail Delivery Performance & Governance

• Develop retail delivery KPIs, dashboards, and reporting mechanisms to track progress, risks, quality, and readiness status.
• Monitor delivery performance against approved timelines, budgets, and quality benchmarks to ensure achievement of business targets.
• Prepare regular management reports highlighting delivery status, key risks, mitigation actions, and handover readiness.
• Implement governance processes and continuous improvement initiatives to enhance retail delivery efficiency and stakeholder experience.

Team Leadership & Capability Development

• Lead and manage retail delivery team members, coordinators, and specialists to achieve project handover objectives effectively.
• Develop team capabilities in retail delivery processes, quality management, stakeholder coordination, and operational readiness.
• Promote a culture of accountability, collaboration, and customer focus to improve delivery outcomes and team performance.

Educational Qualification & Certifications

• Must have a Bachelor’s degree in Civil Engineering, Architecture, Construction Management, Real Estate Development, or related discipline.
• Professional certifications such as PMP, RICS, LEED, or equivalent are preferred.

Work Experience

• Must have a minimum of 5 years in Retail Delivery management experience with a prominent retail developer in the UAE.
• Must have a proven experience of managing large-scale retail, commercial, or mixed-use asset handovers from construction completion to operational readiness.
• Strong understanding of retail development lifecycle, tenant handover requirements, fit-out coordination, and UAE/GCC construction regulations.

Skills Required

• Strong knowledge of retail asset delivery, construction processes, commissioning, and handover management.
• Strong project management and stakeholder coordination capabilities.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Excellent communication, negotiation, and problem-solving skills.
• Strong understanding of quality assurance, compliance, and operational readiness requirements.
• Customer and tenant-focused mindset with strong attention to detail.
• Proficiency in ERP systems, CAFM platforms, project management tools, and handover management systems.