Senior Manager, Research and Technology Enablement

Act as a trusted advisor to library and research department leaders on AI adoption, readiness, and responsible use

Lead discovery with clients, including stakeholder interviews and workflow mapping, to identify and prioritize the research use cases where AI will have the most impact

Design AI-enabled research workflows and agents, pairing each use case with the right tool in the client’s existing AI toolkit

Build in clear verification and human review steps so AI-assisted research meets professional and risk standards

Coordinate testing with client users, gather feedback, and refine workflows before wider rollout

Lead client presentations, demos, and workshops, and support proposal and scoping conversations for new enablement work

Build strong working relationships with legal research and AI vendors, including product, engineering, and client success teams

Develop deep, hands-on knowledge of vendor AI offerings such as generative AI research assistants, agents, and workflow tools

Work with vendors on behalf of clients to clarify roles in workflow build, raise product gaps, and influence roadmap fixes

Track and translate vendor product updates into clear, practical guidance for clients and internal teams

Represent Harbor at vendor briefings, partner programmes, and industry events

Develop and deliver AI training for research teams and lawyers, including live sessions, quick-start guides, how-to videos, and office hours

Create repeatable launch playbooks that help clients roll out new AI platforms with confidence

Provide ongoing support after go-live, filling the gap that vendors often leave after initial rollout training

Help clients measure adoption and value so they can show the return on their AI investments

Lead AI and platform training for Harbor’s research and intelligence teams, from foundational skills to advanced use

Develop internal guidance on the responsible use of AI tools in client work

Capture what we learn from client engagements and turn it into reusable methods, templates, and service offerings

Contribute to Harbor thought leadership on AI and the evolving role of research and knowledge teams

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.