Senior Manager, Pre-Litigation Operations

Oversee the day-to-day operations and overall performance of multiple remote case management teams, leading through the team leads who manage them directly.

Hire, coach, and develop team leads and managers, building their capabilities as people-managers and holding them accountable for their teams' results.

Establish the structure, rituals, and standards that keep your distributed, multi-team group aligned and high-performing.

Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.

Monitor capacity, workloads, and case distribution across your teams to maintain balance, efficiency, and consistent output.

Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.

Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.

Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across your teams.

Identify and implement process improvements that enhance operational speed, accuracy, and consistency at scale.

Uphold the firm's quality standards in every aspect of documentation, communication, and client interaction.

Support your teams in managing client communication, ensuring empathy, clarity, and responsiveness.

Resolve escalated issues related to treatment, insurance communication, or liens.

Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.

Partner closely with cross-functional teams in product, engineering, and data to help build and refine our industry-leading tools and systems.

Have 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience leading other managers (a manager of managers).

Have led and scaled multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.

Have successfully led remote or distributed teams , and know how to build trust, accountability, and performance across teams you don't sit with in person.

Are highly proficient with technology , quick to adopt new tools, and energized by working in an AI-forward environment , leveraging digital systems to drive efficiency, accuracy, and innovation.

Are a proactive leader who develops strong managers and holds your teams accountable to high standards.

Communicate clearly, professionally, and confidently with clients, team members, and firm leadership.

Have strong organizational, problem-solving, and process-improvement skills.

Thrive with ownership over your teams while partnering effectively within a larger leadership structure.