Senior Manager, H2R Global Process Owner (1033)

Job Purpose

End-to-End Process Ownership & Service Design

• Own and govern the end-to-end design of assigned global processes of Hire-to-Retire (H2R), ensuring clear process boundaries, roles, and handoffs across Shared Services, corporate functions, and federations.
• Define, review, and continuously enhance process architectures to ensure alignment with organizational strategy, operating model principles, and service delivery objectives.
• Analyze, design, and approve new or enhanced services within the process scope, ensuring they deliver measurable value and are operationally feasible.
• Provide functional design authority for process-related decisions, ensuring consistency, scalability, and standardization across the enterprise.
• Ensure processes are designed to support efficiency, control, transparency, and high-quality service outcomes.

Service Catalogue & Process Documentation Governance

• Define, maintain, and continuously update a comprehensive service catalogue for assigned processes, ensuring clarity, accuracy, and accessibility for all internal stakeholders.
• Govern the development and periodic review of operating manuals, SOPs, policies, and process documentation, ensuring they remain current, standardized, and fit for purpose.
• Ensure documentation reflects actual operating practices, service levels, and system enablement across Shared Services and supported entities.

Process Change Control & Continuous Improvement

• Govern all process change requests within the assigned process area, ensuring changes are properly assessed, approved, prioritized, and aligned with strategic and operational objectives.
• Monitor process performance through KPIs and SLAs, identifying root causes of underperformance and driving corrective and preventive actions.
• Lead structured process improvement initiatives, including simplification, standardization, and automation opportunities.
• Contribute to root cause analyses (RCA) and continuous improvement roadmaps in collaboration with service delivery teams and Corporate Excellence.
• Ensure process changes are effectively embedded into documentation, systems, and operational practices.

Technology Enablement & Systems Alignment

• Identify and define functional technology requirements that support the effective delivery and evolution of assigned processes.
• Work closely with Digital Transformation, IT, and SAP/enterprise system teams to ensure processes are properly enabled by systems and tools.
• Ensure system enhancements and configurations align with approved process designs and service standards.
• Support the evaluation of digital and automation solutions that enhance process efficiency, control, and user experience.
• Act as the functional process counterpart for system-related initiatives impacting H2R.

Stakeholder Engagement

• Provide functional process input throughout customer onboarding and service transition activities, ensuring smooth handover and clarity of roles and services.
• Engage with Shared Services leaders, corporate functions, and federations to ensure consistent understanding and adoption of processes and services.
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Our Commitment