Senior Manager - Enterprise Fraud Operations

Value Preposition

Impact to Scale - Be part of a team that take decisions which will directly influence the safety of customers and bank which will give a chance to see real impact at scale.

Advanced tools & Innovation driven culture – get hands on experience with industry leading fraud detection platforms machine learning models and real time analytics. Be part of a culture that encourages innovation, experimentation, and continuous improvement where ideas can lead to smarter, faster fraud prevention strategies.

Job Details

Position Title: Senior Manager

Career Level: L2

Job Category: Assistant Vice President, Fraud Prevention India

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The Fraud Services Team is part of First Citizens India, Enterprise Operations and is responsible for

detecting potentially illicit activity targeting First Citizens India client accounts and escalating illicit activity

to be investigated, when appropriate. This Manager position leads a fraud detection team which is

responsible for the identification and prevention of fraudulent activity targeting client accounts. The

Manager is responsible for the performance of the team and ensures department deliverables and

objectives are met daily.

Impact

The successful candidate will have expert knowledge of fraud prevention strategies which mitigate fraud

exposure to both clients and First Citizens India. In addition to managing day to day work and providing

people leadership, they will act as a subject matter expert in assessing fraud detection's current

processes, driving improvements that may need to be implemented, and collaborating with the broader

organizational leadership teams. The Manager will work closely with Fraud Analysts, Senior Analysts, and

Leads to ensure their growth and overall success. This position is a Leadership Level 2, and requires

advanced analytical skills, specialized functional expertise in fraud and compliance, and the ability to drive

collaboration with internal partners and clients.

Key Deliverables

Hire, manage, coach, and develop Fraud Detection employees

Deploy staffing strategies based on available resources and overall inventory.

Supports First Citizens Bank first line of defense initiatives through team(s) adherence to company policies and procedures.

Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements.

Draft and maintain clear, effective procedural requirements.

Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete.

Develop a training program to expand the skillsets of fraud detection employees.

Assist in the development and implementation of First Citizens Bank technology initiatives.

Collaborate with technical support teams to improve the efficiency and effectiveness of

First Citizens Bank’s fraud detection tools.

Plan and lead ongoing team meetings and trainings to ensure that all members of the

Fraud Detection team receive clear communication regarding relevant First Citizens Bank developments, industry news, and department priorities and goals.

Provide robust and ongoing coaching to direct reports regarding performance, career planning, and opportunities for improvement.

Provide executive-level updates to senior leadership on department trends.

Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.

Sets team performance/behavior expectations and holds team(s) accountable.

Will promote a control and process improvement mindset, through innovation, to identify and support scalability and efficiency at the right margins.

Solid understanding in how to motivate and develop talent for First Citizens Bank.

Will foster an environment of accountability, learning and growth across their team; provides strong thought leadership and analytical skills on how best to approach or solve a situation.

Engage the appropriate teams/partners and/or LT to resolve the client sensitive issues.

Ensuring self and teamwork within established procedures, processes and/or regulatory guideline

Proactively identifies opportunities that are going to improve the business, processes, client

experience or team(s) performance; Recommendations are vetted with key stakeholders

and/or business partners as well as their leader.

Skills and Qualification

Functional Skills:

Thoroughly understand & exhibit intelligent use of various system tools and procedures.

Proactively highlight threats & compliance issues to the management in a timely manner.

Successfully meet tight SLAs as required by the operational management requirements

Strong critical thinking and problem-solving skills.

Strong Leadership acumen and motivator with ability to influence at all levels.

Ability to drive initiatives globally.

Clear and extremely strong communication skills

Management experience, team building experience

Experience in back-office operations, banking, or financial services with focus on controls strongly preferred.

Providing operational support to clients & business partners consistent with bank policy & Procedures

Solid understanding of Bank products, regulations, department processes & procedures