Senior Manager, Engineering - Branch Applications
Role Overview
The Branch Services pillar supports servicing applications that frontline colleagues use to authenticate and assist customers with day-to-day banking.
Oversee ongoing support, development, and management of branch servicing applications, ensuring availability, performance, and service standards.
Key Skills for This Role
Full Job Posting
Role overview
The Branch Services pillar supports servicing applications that frontline colleagues use to authenticate and assist customers with day-to-day banking.
Oversee ongoing support, development, and management of branch servicing applications, ensuring availability, performance, and service standards.
Responsibilities
- Monitor application health reports, shift manager reports, and alerts; recommend and implement corrective actions.
- Review operating system logs, maintain managed component health, and investigate and resolve issues across support levels.
- Investigate problems, assess impact, implement resolving changes, and participate in post-incident reviews.
- Monitor implementation schedules, review high-risk and high-impact changes, and engage partners about application-specific concerns.
- Administer on-call processes and rotation schedules, manage equipment, and ensure holiday and vacation coverage.
- Manage vendor and third-party relationships and provide input to vendor contracts.
- Conduct one-on-one meetings, performance reviews, and career development discussions; organize team and management meetings.
- Ensure annual testing and setup of infrastructure plans for business continuity.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 10 years of in-depth technology development, testing, and infrastructure experience delivering complex technology projects.
- Hands-on experience or a prior role as a Development Manager; proven application support and development management experience.
- Strong problem-solving and analytical skills; excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with large-scale modernization initiatives and familiarity with business continuity and disaster recovery planning.
- Experience with GitHub, Copilot, and scheduling and monitoring tools.
- Vendor and third-party supplier management experience and knowledge of ITIL processes are preferred.
Where you will work
- Expected to work primarily on-site at a TD location for meetings, team events, and experiences.
Pay details
- Posted pay range is CAD $148,800 to $190,100; pay cadence is not specified.
- Posted pay details reflect a temporary market premium for the role that is reassessed annually.
Hours
- 37.5 hours.
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